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Service Support Coordinator
1 month ago
Description
SUMMARY
The service coordinator is the first point of contact for customers that seek repair for their equipment. He/she must have good people skills and be able to multitask regularly. He/she is responsible for dispatching service jobs, rescheduling when necessary and finalizing the clerical part of the job.
JOB DESCRIPTION
Field customer calls/emails and dispatch all Field service and P.M. technicians
Collect time cards from all field service and P.M. technicians and post all labor daily
Complete payroll sheet and send to Controller on a bi-weekly basis
Open and close all work orders for Field service and P.M. technicians (except I5400 Rental workorders)
Open and close all tire work orders for parts
Issue PO numbers for field service technicians and all non-shop job needs, keep track of open PO's, receipt-in when invoices arrive
Receive invoices from corporate office and separate any 3RD party billing to match up and mail to customer
Process credit card payments when necessary
Process filing of closed workorders
Gather all fuel receipts from field technicians and send to A/P department at the first of the month
Set up all new PM contracts in NDS
Input all amendments
Run PM list on the 1ST and 15TH of each month and give to designated technician
Monitor Fix-It program for unused PO's
Maintain PM cancellation log; send to appropriate department on monthly basis
Serve as backup for Service Writer in case of absence
Requirements
SKILLS/RESPONSIBILITIES
Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, Powerpoint, etc.
Ability to work with customers/excellent customer service skills, personable
Open/close workorders
Maintain dispatch log
Collect and input technician timecards
Maintain purchase order system for vendor purchases
Coordinate technicians
WORK EXPERIENCE REQUIREMENTS
Minimum preferred: 2-3 years’ experience in a related field which includes scheduling and dispatching drivers.
EDUCATION/CERTIFICATION/LICENSE REQUIREMENTS
Minimum – High School Diploma; College Degree Preferred
WORK CONDITIONS/PHYSICAL DEMANDS
This position is in an office setting where the noise level is generally quiet to sometimes moderate if working near the shop area. Employee is occasionally required to stand; walk; sit; and reach with hands and arms. Employee must have normal manual dexterity and be able to effectively manipulate keyboard and phone. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. This is not an exhaustive list of all duties and responsibilities. Atlanta Fork Lifts, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace