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Logistics Support Coordinator

2 months ago

Jacksonville, Florida, United States Trailer Bridge Full time

Overview

The Logistics Support Coordinator plays a vital role in managing various administrative functions, including the completion of domestic bills of lading, invoice processing, and the issuance of arrival notifications. This position involves acquiring knowledge on how to handle applications for contract or tariff rates while effectively communicating with regulatory bodies and clients.

KEY RESPONSIBILITIES:

  • Examine pre-manifest lists, stowage plans, and manifests to confirm that all shipments (both northbound and southbound) are accurately recorded, billed, and communicated to clients.
  • Prepare and input all descriptive information to ensure the precise completion of ocean bills of lading and invoices, maintaining a high degree of accuracy.
  • Consistently follow up with clients and Account Managers regarding inquiries and assist in resolving discrepancies to meet deadlines and exceed client expectations.
  • Verify all data elements for accuracy against shipper documentation and escalate any discrepancies to the Account Manager or client to facilitate efficient cargo exportation.
  • Ensure that service commitments are consistently met and upheld.
  • Issue and submit documentation in accordance with all relevant regulations and best practices.
  • Document shipments following regulatory guidelines, including but not limited to In Bond, USDA, US Customs, Hazardous materials, Schedule B, and HTS Code requirements.
  • Ensure correct application of rates to client invoices as per Trailer Bridge pricing contracts/tariffs.
  • Maintain timely updates of documentation status reports.
  • Generate invoices, including attaching necessary backup documentation when required, and according to client profiles when assigned.
  • Receive and scan all shipment Proof of Delivery in accordance with retention policies.
  • Produce Arrival notices for clients prior to vessel arrival.
  • Complete barge objectives within designated deadlines.
  • Continuously seek cross-training opportunities within the department and organization.
  • Foster the culture of Trailer Bridge by exemplifying and promoting the TB12 – Trailer Bridge's core values.
  • Perform other duties as assigned by the Support Services Manager.

REQUIREMENTS:

  • 1-2 years of professional or relevant internship experience is required, preferably in the supply chain sector.
  • Proficiency in MS Office (Outlook, MS Word, Excel, and PowerPoint).
  • Experience with AS400 is preferred.
  • Ability to manage multiple tasks and adapt to changing deadlines and priorities.
  • Strong sense of urgency.
  • Excellent interpersonal skills with the capability to deliver high-quality customer service to both internal and external stakeholders.
  • Familiarity with applicable regulations and customs reporting and filing requirements is preferred.
  • Outstanding verbal and written communication skills.
  • Analytical abilities with a keen attention to detail.
  • Team-oriented and production-focused.

BENEFITS:

  • Competitive base salary.
  • Opportunities for internal career advancement.
  • 401k, Life Insurance, Short & Long Term Disability Insurance.
  • Medical/Dental coverage.
  • Paid Holidays & Vacation.

EEO/AA Institution. Protected veterans and individuals with disabilities are encouraged to apply.