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Field Service Training Coordinator

2 months ago

Jacksonville, United States The New IEM, Llc Full time $24 - $28
Job DescriptionJob Description

PURPOSE OF POSITION:

The Field Service Training Coordinator will be responsible for scheduling, organizing, and managing the needs of the Field Service Training program. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for supporting the development of technicians’ skills.

Additionally, this role also involves coordinating accommodations for trainees, ensuring that all apartment units are fully prepared and thoroughly cleaned before each training session.

ESSENTIAL FUNCTIONS:

  • Issue tools and backpacks to newly hired Field Service Technicians, including assembling cable kits, managing shipments, and replenishing test equipment.
  • Coordinate with division leads and or managers to organize trainees' flight itineraries and car rental arrangements.
  • Collaborate with trainers to prepare training sessions and ensure all necessary materials are ready (i.e., building access/badge, key fobs).
  • Provide administrative support as needed.
  • Assist in filing and distribution of trainees performance evaluations and assessing the effectiveness of training programs.
  • Maintain records and documentation of issued gear, cables, and calibration dates.
  • Ensure all Test Reports generated during training are properly closed out.
  • Arrange travel for field service trainers if needed.
  • Update training databases and maintain the training session calendar.
  • Process and track trainers’ expense reports.
  • Proactively identify areas for improvement and collaborate with management to enhance operations.

SUPERVISION OF PERSONNEL:

  • None

COMPETENCIES:

  • Excellent Organizational Skills
  • Professional Service Skills
  • Team-Oriented
  • Strong Time Management
  • Dependability
  • Attention to Detail and Thoroughness

EDUCATION AND EXPERIENCE:

  • Minimum of 1-2 years of experience as a coordinator, planner, or warehouse manager.
  • Prior Field Service administration experience is a plus.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.).
  • Ability to interact effectively with customers, sales teams, management, technicians, QC, and shop personnel.
  • Strong written and oral communication skills.
  • Ability to manage multiple tasks concurrently.