Support Services Coordinator
4 weeks ago
Summary
The Support Services Coordinator is responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, and processing arrival notices. A Support Services Coordinator will also learn how to complete applications of contract rates or tariff rates and communicate effectively and expediently with various regulatory agencies and customers.
ESSENTIAL FUNCTIONS:
- Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer.
- Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy.
- Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers’ expectations are exceeded.
- Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo.
- Ensure that service commitments are achieved and maintained.
- Issue and submit documentation in compliance with all relevant laws and best practices.
- Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
- Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs.
- Ensure documentation status reports are updated in a timely manner.
- Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned.
- Receive and scan all shipment Proof of Delivery for shipments according to retention policies.
- Generate Arrival notices for customers prior to vessel arrival.
- Completion of barge objectives within scheduled deadlines.
- Continually pursue cross training within the department and organization.
- Support the culture of Trailer Bridge by modeling and encouraging the TB12 – Trailer Bridge’s core values
- Other duties as assigned by Support Services Manager.
QUALIFICATIONS:
- 1-2 years professional or relevant internship experience required, preferably within the supply chain industry.
- Proficiency in MS Office (Outlook MS Word, Excel, and PowerPoint).
- Proficiency in AS400 preferred.
- Ability to multi-task and meet changing deadlines and priorities.
- Strong sense of urgency.
- Strong Interpersonal skills with the ability to provide a high-level of customer service to internal and external stakeholders.
- Preferred familiarity with applicable regulations and customs reporting and filing requirements.
- Excellent verbal and written communication skills.
- Analytical skills with attention to detail.
- Team and production oriented.
BENEFITS WE CURRENTLY OFFER:
- Competitive base salary
- Opportunity for internal career advancement
- 401k, Life Insurance, Short & Long Term Disability Insurance
- Medical/Dental coverage
- Paid Holidays & Vacation
EEO/AA Institution. Protected veterans and individuals with disabilities encouraged to apply.
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