End User Support Specialist

1 month ago

Bridgeport, United States Johnson Service Group Full time
Job DescriptionJob Description

We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure. You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization’s important files and information remain safe and intact. You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies.

Job Description:
• Demonstrates initiative and possesses strong time management skills.
• Efficiently manages ticket queues while providing support to onsite staff.
• Proficient in administrating and maintaining Windows Server 2016 and above.
• Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
• Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
• Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
• Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft AutoPilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.

Minimum Requirements:
• Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
• Minimum 1 year in IT (helpdesk/service desk/MSP)

Preferred Requirements:
• Security+ (CompTIA Security+)
• MS-900 / AZ-900
• Previous experience in a fast-paced environment, such as an MSP, is a plus
• Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
• Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
• Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
• Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
• Familiar with patch and vulnerability management.
• Experience with Microsoft AutoPilot.
• Intermediate knowledge of Backup Solutions.
• Proficient in troubleshooting common remote solutions such as RDP.
• Basic understanding of core network components.
• Maintains standards and documentation as products and technologies evolve.
• Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.

Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
\r
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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