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Desktop Support Specialist

3 months ago

Bridgeport, United States Insight Global Full time

Skillset: IT Field Service Technician

Openings: 2

Location: Will be working between Bridgeport, Trumbull, Stratford and Milford, CT

Duration: 6 Months – High possibility of either extension or conversion

Pay Rate: $20-25/hr

**Milage is reimbursed at 67 cents/hour**

Must haves:

  • At least 3 years of experience with Technical Support in a Windows environment
  • Utilizing ServiceNow as a ticketing system or similar
  • Great Customer Service personality for deskside support
  • Familiarity with Microsoft Imaging
  • Able to drive your own vehicle
  • Vaccination against COVID-19 and the Flu
  • HS Diploma


Plusses:

  • Ability to troubleshoot network switches/connect cables in preparation for the network team to take over
  • Experience with EPIC EMR


Job Description:

Insight Global is seeking a Field Service Technician to join the IT team of one of the largest healthcare systems in Connecticut. This person will be joining a team that supports around 200 sites throughout a territory with responsibilities including on-site support, installation, and maintenance. Utilizing ServiceNow, you will independently travel to clinic sites, troubleshoot technical issues, and produce detailed service reports. A key aspect of this role is building positive relationships with end users and ensuring optimal equipment performance as it will indirectly affect patient care. Projects, Incidents & Moves may require flexibility in availability to stay late or work a weekend as patient care cannot be put on hold.