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End User Support Technician

2 months ago

Bridgeport, Connecticut, United States The Structures Company Full time
Job Overview

POSITION: IT Support Specialist - Remote

COMPENSATION: $40.00 per hour

IMPORTANT: Must be a U.S. Person

The Structures Company is a premier staffing agency collaborating with leading aerospace firms nationwide. We are on the lookout for exceptional talent to join our team.

Key Qualifications:

  • Are you a U.S. Person as specified in the job requirements?
  • Do you fulfill the educational and experience criteria for this role?
  • Are you able to commute or relocate for this position?

Position Details:

  • Contract duration of 8 months with potential for extension.
  • Comprehensive medical, dental, and vision benefits through Cigna.
  • Eligibility for performance bonuses.
  • As a Tier One supplier, we prioritize our candidates.
  • Numerous openings available across the country.

Role Summary:

  • We are seeking a proactive and skilled IT Support Specialist to maintain and secure our IT infrastructure.
  • Enhance and support technical systems while contributing to IT process improvements.
  • Exhibit strong initiative and effective time management abilities.
  • Efficiently manage ticket queues and provide on-site assistance.
  • Administer and maintain Windows Server 2016 and newer versions.
  • Support and manage desktop operating systems and applications.
  • Oversee email administration, including user management and troubleshooting.
  • Troubleshoot and address monitoring system alerts for networks and systems.
  • Conduct basic virtualization administration and manage virtual machines.
  • Manage domain functionality, including Active Directory, Group Policy, DNS, and DHCP.
  • Resolve hardware/software issues related to Windows and mobile operating systems, Remote Desktop Services, VPN, and Office 365 using both GUI and PowerShell.
  • Familiarity with patch management, vulnerability management, Microsoft AutoPilot, and backup solutions.
  • Proficient in troubleshooting common remote solutions and audiovisual equipment.

Essential Skills:

  • Bachelor's degree or equivalent experience (minimum 4 years in IT).
  • Must be a U.S. Person.
  • At least 1 year of experience in IT support (helpdesk/service desk/MSP).
  • Ability to lift up to 35 pounds.
  • Capacity to sit or stand for extended periods while working on computers.

Preferred Skills:

  • Certifications such as Security+ (CompTIA Security+) and MS-900 / AZ-900.
  • Experience in a dynamic environment (e.g., MSP).
  • Strong skills in domain functionality, Active Directory, Group Policy, DNS, DHCP, and troubleshooting.
  • Proficient with Remote Desktop Services, VPN, Office 365, patch management, Microsoft AutoPilot, and backup solutions.
  • Basic understanding of core network components and audiovisual equipment.

*ITAR Definition

According to ITAR, a U.S. person is defined as a lawful permanent resident of the United States. This includes individuals protected under 8 U.S.C. 1324b(a)(3).

The Structures Company is an Equal Opportunity Employer, committed to affirmative action and diversity in the workplace.

Keywords: aerospace, aviation, aircraft