Service Manager

2 weeks ago

Upper Marlboro, United States Kennedy Services Full time $70,000 - $90,000
Job DescriptionJob Description

Responsibilities:

  • Develop and manage annual goals and budgets for the Services and Parts departments, aligning with the organization’s financial and operational targets.
  • Oversee daily shop service operations, including prioritizing tasks, managing manpower, and ensuring timely and accurate completion of work.
  • Ensure all shop service activities are conducted accurately and efficiently, maintaining tools and equipment, and adhering to safety standards. Communicate necessary tool updates with the supervisor.
  • Implement PIP improvements and manage troubleshooting diagnostics with technicians and manufacturers.
  • Actively promote additional services to customers, upsell, and enhance overall satisfaction. Provide regular updates on repair status and address issues to minimize customer inconvenience and enhance the dealership’s reputation.
  • Address customer grievances promptly, follow company policies, and recommend exceptions as needed. Report significant concerns to the Branch Manager.
  • Coordinate with the parts department for parts requirements, manage service work orders, and track technician hours efficiently.
  • Handle warranty documentation, ensuring timely submission and monitoring until final credit is received.
  • Adhere to safety regulations, lift up to 70 lbs.
  • Document and communicate factory recall procedures, and participate in training and management meetings with the Branch Manager.
  • Report any issues related to customer satisfaction, employee relations, or product performance to the Manager.
  • Cross-train on product knowledge and procedures for all company-represented products.
  • Support the development of direct reports, backfill similar roles as necessary, and perform other related duties as assigned.

 

Experience, Education, Skills, and Knowledge:

  • At least 5 years of experience in the Service and/or Parts Department
  • Proficiency in Microsoft Office, Google Suite, and other internet-based applications.
  • Strong communication skills, both written and verbal, with the ability to engage effectively with customers and team members.
  • Demonstrated leadership abilities and experience managing teams.
  • Familiarity with brand equipment and competitive products.
  • Skilled in analyzing and interpreting internal reports to drive improvements.
  • Excellent customer service skills and a valid driver’s license.
Company DescriptionFounded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.

Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.

As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.Company DescriptionFounded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.\r
\r
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.\r
\r
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.\r
\r
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.

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