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Customer Service Representative

2 months ago


Upper Marlboro, Maryland, United States Largo Residence Inn by Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Agent/Front Desk Agent to join our team at Largo Residence Inn by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and ensuring a seamless stay experience.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Handle guest inquiries and requests, providing information and assistance as needed.
  • Process payments, handle guest complaints, and resolve issues in a fair and professional manner.
  • Work collaboratively with other departments to ensure a smooth and enjoyable stay experience for our guests.

What We Offer:

  • A competitive hourly rate and opportunities for career advancement.
  • A comprehensive benefits package, including medical, vision, dental, and 401(k) retirement plan.
  • A flexible schedule and opportunities for overtime pay.
  • A fun and dynamic work environment with a team of passionate and dedicated professionals.

Requirements:

  • 1+ year of customer service experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.