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Customer Service Specialist

2 months ago

Upper Marlboro, United States G&P Properties Full time
Description

We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. This role will also cover sales and sales interactions with incoming clients and outbound calling for potential clients. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

Compensation:
  • $85,000 Expected First-Year Earnings through commission
  • Bonus potential
  • PTO and paid holidays
  • Stipend benefits
  • Growth Potential


Responsibilities

•Manage cultivation of sales inquiries to convert leads to appointments
•Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
•Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
•Record customer interactions and follow up on their experience with our company
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
•Keep track of customer accounts and make updates with new account information as necessary
•Identify common customer issues and bring them to the attention of the team

Qualifications

•Competitive and winning attitude - Must want to be #1
•Passion to hunt (cold-call), educate, and sell
•Experience with an online Client Relationship Management (CRM) system
•Strong knowledge of customer interface and interaction
•Excellent active listening, interpersonal, and communication skills
•High school diploma, G.E.D. or equivalent