Client Service Associate
2 months ago
We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started
Compensation:
- $85,000 Expected First-Year Earnings through commission
- Bonus potential
- PTO and paid holidays
- Stipend benefits
- Growth Potential
Responsibilities
•Manage cultivation of sales inquiries to convert leads to appointments
•Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents
•Create records of customer interactions and follow up to ensure all questions have been answered
•Ensure customer account information is up-to-date
•Reply to incoming calls from customers including products and service questions, general information, and complaints
•Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
•Communicate frequent customer suggestions to the team to troubleshoot
Qualifications
•Competitive and winning attitude - Must want to be #1
•Passion to hunt (cold-call), educate, and sell
•Experience with an online Client Relationship Management (CRM) system
•High school diploma, G.E.D. or equivalent
•Excellent active listening, interpersonal, and communication skills
•Strong knowledge of customer interface and interaction
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