IT Service Desk- Field Technician
6 months ago
Your Way IT Solutions (YWITS) is a leading Managed Services Provider (MSP) applying a customer and process-based focus towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area.
Job Description
The Service Desk Department is the single point of contact for client IT issues, responsible for managing client expectations and delivering exceptional customer service. We are seeking a strong Tier 2-3 Service Desk/Field Technician to provide remote and on-site supportfor small and medium-scale enterprise business networks. This position requires travel to client sites within the Washington, DC metro area (50-75% in the field), after-hours and/or weekend work as needed to meet client needs.
- Resolve 90-95% of tickets generated from clients, alarms, internally etc. within a set period of time
- Manage and follow daily schedule of dispatched tickets and projects
- Installation and Configuration of network devices (Switches, Firewalls, Wireless Access Points etc.)
- Administration and troubleshooting physical and virtual servers (DNS, DHCP, AD, Azure AD, Group policy etc.)
- Administration and troubleshooting of cloud solutions (Microsoft/Office 365, Google Workplace etc.)
- Follow ITIL/ISO based processes
- Meet Key Performance Indicators (KPIs) and Metrics
- Manage client expectations
- Identify patterns and issues in our process and delivery and provide recommendations for improvement and automation
- Identify and offer potential solutions for recurring issues
- Maintain internal and client documentation
- Escalate tickets to other service delivery areas as needed
- At least 5+ years in a service desk or help desk role
- Experience with CISCO networking devices
- Detail oriented
- Strong organization skills
- Strong troubleshooting skills
- A broad range of technology experience (Servers, Desktop, Printer, Security, Cloud Services, Networking Equipment etc.)
- Microsoft 365 and Google Workplace Administration
- Experience working in a high-paced service desk/help desk environment
- Experience in MSP environment preferred
- Must have reliable transportation
- All your information will be kept confidential according to EEO guidelines
- Must have a clean background no exceptions, background check will be performed
- Work is performed in a fast-paced Information Technology environment
- The interview process will be 1st round phone screen and 2nd round on-site interview
- Able to lift 50 pounds
- Applications will be reviewed on a rolling basis.
-
IT Support Specialist
1 month ago
Upper Marlboro, Maryland, United States Your Way IT Solutions Full timeJob Title: IT Service Desk- Field TechnicianAt Your Way IT Solutions, we are seeking a highly skilled and experienced IT Service Desk- Field Technician to join our team. As a key member of our Service Desk Department, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Resolve 90-95% of...
-
Senior Field Service Technician
2 weeks ago
Upper Marlboro, United States Emerge Full timeWe are hiring for a new opportunity for a technology company with a public safety mission. Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.The Field Service Technicians (FST) support the installation and...
-
Senior Field Service Technician
2 weeks ago
upper marlboro, United States Emerge Full timeWe are hiring for a new opportunity for a technology company with a public safety mission. Through relentless innovation and discovery, they are strengthening trust, safety and transparency across the student transportation space and making the trip to and from school safer for students.The Field Service Technicians (FST) support the installation and...
-
IT Support Specialist
4 weeks ago
Upper Marlboro, Maryland, United States Your Way IT Solutions Full timeJob SummaryThe Service Desk Department at Your Way IT Solutions is seeking a skilled Tier 2-3 Service Desk/Field Technician to provide remote and on-site support for small and medium-scale enterprise business networks. As a key member of our team, you will be responsible for managing client expectations and delivering exceptional customer service.Key...
-
HVAC Service Professional
6 days ago
Upper Marlboro, Maryland, United States Belair Engineering Full timeJob OverviewWe are seeking a skilled HVAC Service Technician to join our team at Belair Engineering.As an HVAC Service Technician, you will be responsible for installing new heating, ventilation, and air conditioning systems, inspecting and performing equipment repairs and replacements, performing routine preventative maintenance, and responding to emergency...
-
Pharmacy Technician Role
4 weeks ago
Upper Marlboro, Maryland, United States CVS Health Full timePharmacy Technician Job OverviewCVS Health is seeking a dedicated and compassionate Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in delivering exceptional patient care and contributing to the success of our pharmacy operations.Key Responsibilities:Assist pharmacists in preparing and dispensing medicationsMaintain...
-
Customer Service Representative
4 weeks ago
Upper Marlboro, Maryland, United States Largo Residence Inn by Marriott Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at Largo Residence Inn by Marriott. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm and welcoming experience.Key Responsibilities:Provide top-notch customer service to guests, responding...
-
Print Technician Assistant
1 month ago
Upper Marlboro, Maryland, United States Government Jobs Full timeJob Opportunity: Print Technician AssistantWe are seeking a skilled Print Technician Assistant to join our team at the Department of Parks and Recreation in Prince George's County. This part-time, seasonal position offers a competitive hourly rate of $16.25.Key Responsibilities:Assist in the operation of printing equipment and suppliesProvide support for...
-
Customer Service Representative
2 months ago
Upper Marlboro, United States GovernmentJobs.com Full timeGovernment Jobs - Seasonal - See Position Description The Maryland-National Capital Park and Planning Commission, Prince George's County, Parks and Recreation, Aquatics and Athletic Facilities Division is seeking Customer Service Representatives for the Tucker Road Ice Rink. Candidates will responsible for the operation of the front desk. Knowledge of...
-
Behavior Technician
3 months ago
Upper Marlboro, United States Acorn Health Full timeAcorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child,...
-
Park Maintenance Technician
2 weeks ago
Upper Marlboro, Maryland, United States Government Jobs Full timeGovernment Jobs - Seasonal OpportunitiesWe offer a variety of seasonal employment opportunities for students and individuals looking for part-time work. The Maryland-National Capital Park and Planning Commission, Prince George's County Department of Parks and Recreation has Maintenance positions available, including custodial, general grounds maintenance,...
-
Behavior Technician
5 months ago
Upper Marlboro, United States Steps Full timeHello and welcome to Steps! Join our amazing autism treatment team offering behavior therapy to those on the autism spectrum. We are looking to hire a Behavior Therapist or Registered Behavior Technician (RBT) Our Behavioral Therapists provide therapy based upon the principles of Applied Behavior Analysis (ABA) to children with Autism and related...
-
Maintenance Technician
2 months ago
Upper Marlboro, United States Reddy Ice Full timeWe Are Reddy IceBehind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are one of America’s leading brands in ice...
-
Maintenance Technician
1 week ago
upper marlboro, United States Reddy Ice Full timeWe Are Reddy IceBehind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are one of America’s leading brands in ice...
-
Maintenance Technician
1 week ago
Upper Marlboro, United States Reddy Ice Full timeWe Are Reddy IceBehind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are one of America’s leading brands in ice...
-
Maintenance Technician 3
3 months ago
Upper Marlboro, United States Disability Solutions Full timeThe pay range per hour is $45.50 - $54.33Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target...
-
Pharmacy Technician
1 month ago
Upper Marlboro, Maryland, United States Walgreens Full timeJob SummaryWalgreens is seeking a highly skilled and detail-oriented Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in providing exceptional customer service and supporting the pharmacy team in delivering high-quality patient care.Key ResponsibilitiesAssist pharmacists in the preparation and dispensing of...
-
Emergency Department Technician II
1 month ago
Upper Marlboro, Maryland, United States University of Maryland Medical System Full timeJob Title: Emergency Department Technician IIJob Summary:We are seeking a skilled Emergency Department Technician II to join our team at the University of Maryland Medical System. As a key member of our emergency department, you will provide high-quality patient care and support to our patients and families.Key Responsibilities:Provide safe and effective...
-
Electronics Technician
4 weeks ago
Upper Marlboro, Maryland, United States PHOENIX INTERNATIONAL Full timeJob Summary:We are seeking a highly skilled Electronics Technician to join our team at PHOENIX INTERNATIONAL. As an Electronics Technician, you will be responsible for the maintenance, repair, and operation of complex underwater search and recovery systems and subsystems.Key Responsibilities:Participate in the operation, maintenance, troubleshooting, and...
-
Service Operations Manager
4 weeks ago
Upper Marlboro, Maryland, United States H&E Equipment Services Full timeWe are seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction.The ideal candidate will have 2-5 years of management experience in repair, installation, service, support, or leadership roles, with strong administrative, organizational, and service-oriented capabilities.Key...