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Operations and Compliance Lead

2 months ago

Corona, United States Inner Qi Wellness Center Full time
Job DescriptionJob Description

Operations & Compliance Lead Job Responsibilities: 

 

Big Picture: 

Ensuring overall smooth operation and managing support services that impact patient services. Ensuring compliance of laws and regulations and standards. Helping to create an organized, effective and pleasant work environment in line with our Mission and Vision Statements. 

 

Details: 

Patient Service job duties as required by schedule, absences, emergencies and overflow back up. 

Oversee Daily Schedule Overview

Oversee Provider Portion/Office Completion of Insurance Authorization Paperwork

Payroll

Insurance Verification

Answering, Responding, Delegating and Organizing Insurance and Vendor Communications

Insurance Detective Work

Communicating Insurance Information and Issues to Patients utilizing the Patient Recovery Method

Accounts Receivable

Maintaining an effective and functional virtual workspace and filing system

Scan, Name and File Documents related to Receipts, Insurance and Vendors

Maintaining Accurate Patient Ledgers

Managing and Preparing Records Requests and Subpoenas

Preparing and Sending Patient Invoices Related to Insurance Remits/Coinsurance and Deductibles

Reconciling Payments to Business Account

Statistical Reporting

Mail (Collect, Organize, Prepare and Send)

Inventory

Create and Maintain/Update Standard Operating Procedures

Coordinate with Support Services (Bookkeeping, Billing, Social Media Manager, and Business Coaching, Maintenance/Repairs, Property Management etc.)

Hiring, Maintaining Confidential Employee Folders

Training Admin Procedures for Front Office Staff and Providers 

Provide Coaching/Progressive Discipline for issues Related to all Violations of Office Policy and Procedure and 2nd/3rd Line Coaching/Discipline for issues related to Patient Care (coordinate with Patient Services Lead)

Holiday Schedules and Shifts

Scheduling and Coordination of Office Meetings/Vendor Meetings

Assist in coordinating and planning staff development events,  celebrations, conferences and excursions/field trips. 

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Contributes to team effort by accomplishing related results as needed.

 

Requirements:

Proven experience in a management position and willingness to learn nuances of a medical business.

Knowledge of insurance verification and billing preferred. 

Knowledge of office administrator responsibilities, systems and procedures

Proficiency with computers, internet, email, Microsoft Office and typing. 

Excellent verbal, written and phone communication.

Hands on experience with office machines (e.g. fax machines and printers)

Excellent time management skills and ability to multitask and prioritize work

Attention to detail and problem solving skills

Strong organizational and planning skills in a fast-paced environment

A creative mind with an ability to suggest improvements

High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Company DescriptionOur mission at Inner Qi Wellness Center is to actively bring our vision of holistic health leadership to life. We are committed to providing exceptional, personalized care through a comprehensive range of complementary therapies and wellness products. Each day, we work towards transforming our center into a hub of healing and transformation, where every patient's journey is tailored for their optimal health. Our team, driven by a passion for holistic well-being, dedicates itself to creating profound and meaningful healing experiences for each individual we serve. In pursuit of our vision, we focus on empowering our patients with more than just traditional health treatments. We strive to foster a community that values health, wellness, and strong connections, making every interaction at Inner Qi an opportunity for growth, healing, and building a healthier world.Company DescriptionOur mission at Inner Qi Wellness Center is to actively bring our vision of holistic health leadership to life. We are committed to providing exceptional, personalized care through a comprehensive range of complementary therapies and wellness products. Each day, we work towards transforming our center into a hub of healing and transformation, where every patient's journey is tailored for their optimal health. Our team, driven by a passion for holistic well-being, dedicates itself to creating profound and meaningful healing experiences for each individual we serve. In pursuit of our vision, we focus on empowering our patients with more than just traditional health treatments. We strive to foster a community that values health, wellness, and strong connections, making every interaction at Inner Qi an opportunity for growth, healing, and building a healthier world.