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Parts Fulfillment Specialist

2 months ago

The Colony, United States Helix Leisure Full time
Job DescriptionJob DescriptionSalary: $19-$21 DOE

LAI Games is an arcade experience company that connects people with games. We’re building an arcade experience ecosystem that consists of physical arcade games, consumer and location-based VR games and experiences, and other exciting arcade-based titles that connect, engage, and delight players across physical and virtual worlds.


About this Role:

The Parts Fulfillment Specialist will support the daily operations of LAI Games by processing and shipping parts orders through activities of picking, packing, and shipping worldwide. This includes any shipping documentation and/or LTL parts.


Key Responsibilities:

  • Accurately pick, neatly and professionally pack, and ship all LAI games parts products to customers worldwide with attention to detail.   
  • Utilize PC to create shipping labels, print packing slips and process incoming and outgoing customer returns.   
  • Prepare and maintain international documents which include packing lists and commercial invoices for customs reporting requirements as required.   
  • Communicate with internal customers through phone calls, Teams, and emails to provide support on parts orders and status.   
  • Properly track and execute personal and company KPI’s to meet deadlines, initiatives, and expectations.   
  • Work closely with the Parts Supervisor to resolve discrepancies or issues with availability of parts for games.   
  • Work with the Supply Chain Team both Stateside and abroad to aid in the timely fulfilment of our parts to customers.  
  • Track and maintain adequate stock levels of shipping accessories to fulfill parts in the most cost-effective manner.   
  • Maintain the cleanliness and organization of your work area by taking out trash, sweeping your area, ensuring aisles are clear, and organizing assigned work areas.   
  • Complete Cycle counts and work with the team on inventories as required.  
  • Complete full inventories as required.  
  • Support and execute organizational goals, objectives, and decisions in a positive manner as directed.  
  • Other duties as assigned .


Required Skills and Experience: 

  • Positive, upbeat personality and willingness to constantly be learning something new. 
  • Ability to establish and maintain positive and cooperative working relationships with employees, clients, contractors, and the public.  
  • Strong verbal and written communication and interpersonal skills. 
  • Ability to multi-task in a fast-paced environment while having attention to detail. 
  • Ability to work with standard courier shipping apps, to include UPS/FedEx/DHL. 
  • Minimum 1 year experience picking, packing, and shipping domestically and internationally. 
  • Basic computing and technical proficiency in Windows programs such as office 365 and ERP systems. 
  • Proficient with hand tools, small power tools, and banding tools.  
  • The ability to lift boxes weighing up to 40 pounds.  
  • Pallet Jack/Forklift experience preferred. 


SPECIAL REQUIREMENT: 

  • Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved). 
  • Be able to work flexible hours due to many clients being based internationally. 

Some work out of normal work hours may be expected, including occasional weekends (if applicable and approved).


What we offer: 

  • PPO Medical coverage with four plan options to choose from based on individual needs.
  • PPO Dental & Vision (company paid for employees only).
  • Life Insurance, Short & Long-Term Disability (company paid).
  • Accident, Critical Illness, and Hospital Confinement.
  • 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2% of employee contribution).
  • Paid time off to include vacation, sick, holidays, and birthday.
  • Robust Learning Management System for employee growth and development.


Schedule:

  • Day shift
  • Monday to Friday


Ability to commute/relocate:

  • The Colony, TX: Reliably commute or planning to relocate before starting work (Required).


Language:

  • English (Preferred).


LAI Games is a global company committed to growing our employees along with the business. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth.