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Support Services Communication Team Lead
2 months ago
At UM Capital Region Health, we’re about to changeUP everything with the opening of our new hospital in Spring 2021
Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
Support Services Team Lead Communication
Full Time Day:8am-4pm with some weekends
Largo, MD
We are looking for a Support Services Team Lead Communication to join our extraordinary team at University of Maryland Capital Region Medical Center as a number of new career pathways makes this the perfect time for you to join our team. Our affiliation with the University of Maryland Medical System (UMMS) have created new pathways and makes this the perfect time for you to join our team.
What we offer:
- Opportunity to work with a small, cohesive team of experienced professionals
- A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.
- Great Work Life Balance: You will accrue paid annual leave; we offer dependent care reimbursement, short/long term disability and an employee assistant program.
- Competitive salary
- Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement
POSITION SUMMARY Reporting to the Asst. Director Security Safety and Disaster Preparedness, the Support Services Team Lead supervises and coordinates the concierge and communications operations of the hospital. Functions in the capacity of telephone operator and concierge as required provide needed coverage.
Principal Duties: 1. Schedules staffing to provide switchboard coverage 24 hours per day, 7 days per week, including holidays and weekends 2. Orients new staff to departmental policies, practices and routines to enable independent switchboard operation 3. Assesses and provides written employee performance appraisals within specified time frames 4. Documents the need and supervises the scheduling and provision of phone repair services specific to the Communications Department 5. Handles and resolves caller complaints in a timely manner; responds within 24 hours 6. Conducts trail audits on calls at least bi-monthly (twice a month) to ensure operators are professional and knowledgeable 7. Effectively implements the progressive disciplinary process with guidance from the Department Director and Human Resources, as needed 8. Monitors and processes invoices for the Communications Department to include ordering office supplies, SPOK, etc. 2 PRIMARY RESPONSIBILITIES 9. Performs all operator functions per policy, standard guidelines and practices in a temporary basis as necessary due to unforeseen staffing shortages.
Education/Knowledge (see attached explanation sheet) Attained Level: High School Diploma or Equivalent (GED) is required
Preferred: Completed Course Work/Program: Applicable Experience Experience (years): Required: 3-5years Preferred: 5-7 years
Experience (describe required & preferred):
• Three to five years’ experience with PBX or other major telephone system required
• One year supervisory experience preferred 5
• Supervisory experience in a hospital or health care facility setting preferred • Experience in system administration required
Additional Information
All your information will be kept confidential according to EEO guidelines.
