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Office Coordinator for Community Services

2 months ago

Upper Marlboro, Maryland, United States Prince George's County Full time
Salary: $33, $49,500.00 Annually

Location: Landover, MD

Job Type: LTGF FT W-O BN

Job Number: 08565

Department: Department of Social Services

Division: Child Adult and Family Services

Nature and Variety of Work

The Prince George's County Department of Social Services is in search of a dedicated Administrative Assistant/Receptionist (Community Development Assistant 1G) position, Grade G12, within the Child Adult and Family Services (CAFS) Division.

Position Overview:
This entry-level role is essential in delivering support to children and families, as well as Multidisciplinary Team (MDT) members at the Children's Advocacy Center (CAC). The individual will oversee general office operations and manage all processes related to client appointment scheduling, intake, data verification, and record maintenance. The incumbent will be a vital member of the Department's Child and Family Services team and will report to the CAC Director. This position is eligible for medical benefits.

Key Responsibilities:
  • Answer and direct phone calls to appropriate staff members.
  • Coordinate and schedule multidisciplinary forensic interviews and other CAC services for victims and witnesses.
  • Gather case information from MDT members and input it into the NCATrak Management System (CMS).
  • Notify MDT members about scheduled appointments.
  • Document MDT meetings and follow up on action items.
  • Organize and maintain case files and records in NCATrak.
  • Ensure cleanliness and organization of all areas, including waiting areas and interview rooms.
  • Verify and update client demographic information as necessary.
  • Monitor the needs of families while they are at the CAC.
  • Scan and manage case documents within NCATrak.
  • Maintain the CAC calendar and inventory of office supplies.
  • Perform additional duties as assigned by the Center Coordinator.

Qualifications:
  • High School Diploma or Equivalent.
Candidate Requirements:
  1. Excellent written and verbal communication skills.
  2. Exceptional customer service abilities.
  3. Ability to perform well under pressure.
  4. Team-oriented mindset.
  5. Physical capability to lift up to 40 lbs.
Preferred Qualifications:
  • Experience in a fast-paced urban/suburban Human Services Agency.
Conditions of Employment:
  • Meet all training and performance standards set by the agency.
  • Wear and utilize agency protective apparel and equipment as required.
  • Pass pre-employment checks, including reference checks and background investigations.
  • Essential employees must report during standard or non-standard hours as needed.
  • Possess a valid driver's license.
Eligibility to Work: Applicants must provide verification of authorization to work in the United States without sponsorship.

Equal Opportunity Employer: Prince George's County Government is committed to diversity and inclusion in the workplace.