Technical Support Engineer

2 weeks ago


Upper Marlboro, Maryland, United States TalEx Full time

Company Overview:
TalEx is collaborating with a leading robotics firm to recruit several Technical Support Engineers for direct hire opportunities.

Role Overview:
The Technical Support Engineer will be responsible for the following:

  • Preventive Maintenance: Independently perform routine maintenance, upgrades, and repairs on equipment and infrastructure at client locations.
  • Installation Support: Assist in the deployment of innovative technologies.
  • Safety Compliance: Conduct safety and security assessments for existing systems.
  • Customer Service: Deliver exceptional and prompt customer support.
  • Performance Reporting: Generate regular reports to showcase performance KPIs and system usage metrics.
  • Flexible Scheduling: Availability to work various shifts as needed.
  • Technical Troubleshooting: Proven ability to diagnose and resolve issues with hardware and software in industrial settings.
  • Systems Proficiency: Hands-on experience with diverse operating systems (Windows, Linux, Mac), mobile devices, and other technologies.
  • Remote Support Tools: Familiarity with remote desktop and help desk applications, preferably SalesForce.
  • Problem-Solving Skills: Excellent analytical, communication, and organizational abilities.
  • Direct Customer Interaction: Capability to provide technical assistance directly to clients.
  • Physical Requirements: Ability to lift heavy equipment as necessary.


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