Current jobs related to Communications Center Lead - Upper Marlboro - University of Maryland Medical System

  • Call Center Team Lead

    4 days ago

    Upper Marlboro, Maryland, United States Prince George's County Full time

    Job Title: Call Center Team LeadJob Summary:We are seeking a highly skilled Call Center Team Lead to oversee the daily operations of our Call Center Representatives. The successful candidate will be responsible for ensuring that all customer service interactions meet performance standards, monitoring call queues, managing workloads, and providing coaching...

  • Community Life Coordinator

    4 weeks ago

    Upper Marlboro, Maryland, United States The Sky Bridge at Town Center-Largo Full time

    Join Our Team as a Community Life AssociateAt The Sky Bridge at Town Center-Largo, we're committed to providing a vibrant and engaging community for our residents. As a Community Life Associate, you'll play a vital role in creating a warm and welcoming environment that fosters meaningful connections and a sense of belonging.Key Responsibilities:Develop and...

  • Community Life Associate

    4 weeks ago

    Upper Marlboro, Maryland, United States The Sky Bridge at Town Center-Largo Full time

    Join Our Team as a Community Life AssociateWe are seeking a highly motivated and experienced Community Life Associate to join our team at The Sky Bridge at Town Center-Largo. As a Community Life Associate, you will be responsible for planning and implementing activities that promote resident engagement, socialization, and overall well-being.Key...

  • Math and Reading Center Instructor

    2 weeks ago

    Upper Marlboro, Maryland, United States Kumon Math & Reading Center of Upper Marlboro Full time

    Job Opportunity: Part-time InstructorWe are seeking a dedicated and enthusiastic individual to join our team as a part-time instructor at the Kumon Math & Reading Center of Upper Marlboro. As a key member of our staff, you will play a vital role in helping students achieve their academic goals.Key Responsibilities:Work one-on-one with students between the...

  • Community Integration Specialist

    3 weeks ago

    Upper Marlboro, Maryland, United States The Arc Prince Georges County Full time

    Job Title: Community Integration SpecialistWe are seeking a highly motivated and compassionate Community Integration Specialist to join our team at The Arc Prince Georges County. As a Community Integration Specialist, you will play a vital role in supporting individuals with developmental disabilities to live fulfilling lives in their communities.Job...

  • Community Outreach Specialist

    3 weeks ago

    Upper Marlboro, Maryland, United States Melwood Veterans Services Full time

    Job Title: Community ConnectorMelwood Veterans Services is seeking a dedicated and compassionate Community Connector to join our team. As a Community Connector, you will play a vital role in supporting individuals with disabilities to live fulfilling lives in their communities.Job Summary:The Community Connector will work closely with assigned individuals to...

  • Lead Teacher at Marlton Elementary

    2 weeks ago

    Upper Marlboro, Maryland, United States KinderCare Education Full time

    Lead Teacher Opportunity at KinderCare Learning CompaniesKinderCare Learning Companies is a leading provider of early childhood education and care, with a mission to provide high-quality experiences for young learners and their families. We are seeking a dedicated and passionate Lead Teacher to join our team at our Marlton Elementary center in Upper...

  • Lead Teacher at Marlton Elementary

    3 weeks ago

    Upper Marlboro, Maryland, United States KinderCare Education Full time

    About the RoleWe are seeking a highly skilled and dedicated Lead Teacher to join our team at Marlton Elementary. As a Lead Teacher, you will play a vital role in shaping the educational journey of our young learners.Key ResponsibilitiesLead, coach, and mentor less experienced teachers in your classroom, modeling behaviors and providing feedback.Implement...

  • Warehouse Operations Lead

    4 weeks ago

    Upper Marlboro, Maryland, United States Target Brands, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Warehouse Operations Lead to join our team at Target Brands, Inc. As a key member of our distribution center operations, you will play a critical role in ensuring the efficient and safe movement of products to our guests.Key ResponsibilitiesAssist Operations Managers in coordinating work...

  • Lead Teacher at Marlton Elementary

    4 weeks ago

    Upper Marlboro, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Community Support Specialist

    4 days ago

    Upper Marlboro, Maryland, United States The Arc Prince Georges County Full time

    Job DescriptionJob Title: Community CompanionWe are seeking a compassionate and dedicated Community Companion to join our team at The Arc Prince George's County. As a Community Companion, you will play a vital role in supporting individuals with developmental disabilities in their daily lives.Key Responsibilities:Provide assistance with daily living skills,...

  • Warehouse Operations Lead

    3 weeks ago

    Upper Marlboro, Maryland, United States Target Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Warehouse Worker to join our team at Target. As a key member of our distribution center operations, you will play a critical role in ensuring the efficient and safe movement of products to our stores and customers.Key ResponsibilitiesAssist Operations Managers in coordinating work activities...

  • Senior Black Worker Organizer

    1 week ago

    Upper Marlboro, Maryland, United States Progressive Maryland Full time

    Job SummaryProgressive Maryland seeks a Senior Black Worker Organizer to develop a worker center program and organize Black workers in Prince George's County, Maryland.This position is part of the 7/10 Black Workers Center, focusing on the needs of Black workers and formerly-incarcerated individuals. The Organizer will build connections with employers, tap...

  • Operations Manager

    2 days ago

    Upper Marlboro, Maryland, United States Target Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Target. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our Distribution Center, ensuring that our products are delivered to our guests in a timely and efficient manner.Key ResponsibilitiesOversee the execution of operational plans...

  • Lead Teacher at Marlton Elementary

    4 weeks ago

    Upper Marlboro, United States KinderCare Education Full time

    Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey...

  • Operations Manager Intern

    1 month ago

    Upper Marlboro, Maryland, United States Target Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Operations Intern to join our team at the Food Distribution Center in Upper Marlboro, MD. As an Operations Intern, you will have the opportunity to gain hands-on experience in leading a team and developing your skills in operations management.Key ResponsibilitiesLead and support the...

  • Operations Manager Intern

    2 weeks ago

    Upper Marlboro, Maryland, United States Target Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Operations Intern to join our team at the Food Distribution Center in Upper Marlboro, MD. As an Operations Intern, you will have the opportunity to gain hands-on experience in leading a team and developing your skills in operations management.Key ResponsibilitiesLead and support the...

  • Deputy Director, Community Living

    2 weeks ago

    Upper Marlboro, Maryland, United States The Arc of Prince George's County Full time

    About The Arc of Prince George's CountyThe Arc Prince George's County has been a leading provider of support services to individuals with intellectual and developmental disabilities and their families since 1952. Our mission is to empower individuals with disabilities to live fulfilling lives and to promote inclusivity and acceptance in our community.Job...

  • Support Staff

    3 days ago

    Upper Marlboro, Maryland, United States Melwood Full time

    Job Summary We are seeking a highly motivated and compassionate Support Staff to join our Community Services team at Melwood. As a Community Connector, you will play a vital role in supporting individuals with disabilities in a community-based day services model, promoting independence and personal growth. Key Responsibilities • Work with assigned...

  • Bilingual Community Integration Specialist

    2 weeks ago

    Upper Marlboro, Maryland, United States The Arc Prince Georges County Full time

    Job SummaryThe Arc Prince Georges County is seeking a highly motivated and compassionate Community Integration Specialist to join our team. As a Community Integration Specialist, you will play a vital role in supporting individuals with developmental disabilities to achieve their goals and increase their levels of independence, productivity, and...

Communications Center Lead

3 months ago

Upper Marlboro, United States University of Maryland Medical System Full time
Job DescriptionJob DescriptionCompany Description

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Job Description

Reporting to the Patient and Family Experience Manager and Corporate Director, the Communication Supervisor plays a crucial role in supervising the Information Desk and Communications Clerks at all University of Maryland Capital Region Health (UMCAP) facilities. The primary responsibility is to ensure the safe and timely execution of overhead paging throughout all UM Capital’s locations. In addition to supervisory duties, this position may also step into the role of a Communications Operator and/or Information Desk Attendant, as needed to maintain seamless coverage and support operations.

What we offer:

  • Opportunity to work with a small, cohesive team of experienced professionals
  • A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage.
  • Great Work Life Balance: You will accrue paid annual leave; we offer dependent care reimbursement, short/long term disability and an employee assistant program.
  • Competitive salary
  • Educational Assistance: We support your continuing education and career advancement by offering tuition reimbursement

Principal Duties:

  • Interview, orient and train new hires to the daily responsibilities to enable independence of the switchboard operation.
  • Assist Manager in written employee performance appraisals within specified time frames.
  • Supervises the scheduling and provisions of phone repair services specific to the operations of the Communications Department.
  • Schedules, participates, and moderates staff/mandatory meetings.
  • Handles and resolves caller complaints in a timely manner. Acknowledge complaints within 24 hours.
  • Conducts trail audits on a bi-monthly basis to ensure Operators are professional and knowledgeable of departmental standards and procedures.
  • Effectively implements the progressive disciplinary process with guidance from the department’s leadership team.
  • Coach and train staff on effective utilization of Spok/Cisco (all departmental software systems) and identifies improvement techniques.
  • Assist with daily operations including but not limited to Kronos Advance Scheduling, Spok Directory, TigerConnect, Smartsheet, UMMS service portal, and On-Call schedules.
  • Orders, maintains and assists in negotiating the acquisition of office supplies, equipment, and maintenance contracts using the Materials Management Information System and maintains related expense records.
  • Coordinates the care and maintenance of departmental equipment including but not limited to; recording devices, computers, timeclocks, power supply units, etc.
  • Participates in quality improvement activities: a. Assists in the development, implementation, and maintenance of hospital/department policies, procedures, guidelines, protocols, objectives, environmental, safety, and infection control standards.
  • Troubleshoot and/or escalate all issues preventing the team from performing job duties. Deployment of strategy for software/hardware which includes installation/downtime procedures.
  • Ensure that staff schedules and documents in-person translation services for individuals who are nonEnglish speakers and hearing impaired.
  • Performs related duties as required
Qualifications

Education/Knowledge: 

An Associate’s Degree is required             Preferred: Bachelor’s Degree

Experience Required: 2 years                    Preferred: 3-5 years

2 years of experience performing patient registration and scheduling, medical insurance screening and verification. Prior experience in healthcare setting preferred. Telephone call center experience preferred.

Three to five years’ experience with PBX or other major telephone system required

Supervisory experience in a hospital or health care facility setting preferred

Experience in system administration required



Additional Information

All your information will be kept confidential according to EEO guidelines.