Patient Experience Coordinator

4 weeks ago


Scottsdale, United States Optima Medical Full time
Job DescriptionJob DescriptionAbout Optima

Optima Medical is an Arizona-based medical group consisting of 20 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. We are currently seeking a Patient Experience Coordinator to join our growing team in Scottsdale

Responsibilities:

  • Conduct daily follow-up communications with new and established patients.
  • Track and monitor patient complaints through final resolution.
  • Develop patient experience reports.
  • Complete Daily phone/text audits.
  • Complete volume reporting to be shared with management.
  • Pull charts in accordance with insurance request.

Qualifications:

  • At least 1 year experience in a Customer Service role required.
  • At least 1 year of experience in healthcare required.
  • Experience with EMR system preferred, EClinical Works is a plus
  • Complete understanding of HIPAA and PHI policies.
  • Excellent written, verbal communication, and customer service skills
  • Strong multi-tasking skills, excellent ability to pay attention to detail.
  • Must be a team player

Why join our team?

  • Substantial growth opportunities
  • Leadership and mentoring
  • Fun work environment (lunches, events, holiday parties)
  • Benefits (medical/vision/dental/401k/paid holidays)
  • Supportive and positive work environment


  • Scottsdale, Arizona, United States Barrow Neurosurgical Associates Ltd Defunct Full time

    Join Our Esteemed TeamAt Barrow Neurosurgical Associates Ltd, we pride ourselves on being a leading practice in the field of neurosurgery and advanced spine care. Our commitment to excellence is reflected in our dedicated team of professionals.About the RoleThe Care Coordinator plays a vital role in ensuring seamless patient experiences. This position...


  • Scottsdale, Arizona, United States HonorHealth Full time

    Overview:Are you seeking a role that offers the chance to contribute to a significant cause? At HonorHealth, you will join a dedicated team focused on delivering a comprehensive care experience for our patients. This position provides numerous opportunities to make a positive impact. With initiatives such as our Ambassador Movement and extensive training...


  • Scottsdale, Arizona, United States Barrow Brain and Spine Full time

    Job OverviewBarrow Brain and SpinePosition: Care CoordinatorJoin Our Exceptional TeamAt Barrow Brain and Spine, we are a physician-led specialty practice dedicated to neurosurgery and advanced spine care. Our esteemed team comprises 27 neurosurgeons and three physiatrists, performing over 8,000 surgeries annually. We are recognized globally and lead the...


  • Scottsdale, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be at Banner Behavioral Health Hospital in Scottsdale, AZ. The Full Time schedule for this role will be Monday - Friday 8:00am-4:30pm.Job Summary The purpose of this position is to connect uninsured hospital patients to...


  • Scottsdale, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be at Banner Behavioral Health Hospital in Scottsdale, AZ. The Full Time schedule for this role will be Monday - Friday 8:00am-4:30pm. Job Summary The purpose of this position is to connect uninsured hospital patients to...


  • Scottsdale, Arizona, United States LHH Recruitment Solutions Full time

    Job OverviewPosition: Healthcare Patient CoordinatorAbout the Position:LHH Staffing Solutions is seeking a Healthcare Patient Coordinator to support a leading medical organization. In this capacity, you will provide outstanding medical customer service, performing duties such as managing patient referrals, overseeing patient check-in/check-out processes,...


  • Scottsdale, United States Envita Medical Center Full time

    Job DescriptionJob DescriptionJob Title: Patient Floor CoordinatorLocation: North Scottsdale, AZ (near East Bell Road and the 101)Compensation: $50,000.00 to $55,000.00 (depending on experience)Employment Type: Full time with Benefits (medical, life, dental, vision, and 401K)Schedule: Monday through Friday; 9:00 am to 5:00 pmHave you ever wanted to help...


  • Scottsdale, United States Envita Medical Center Full time

    Job DescriptionJob DescriptionJob Title: Patient Floor CoordinatorLocation: North Scottsdale, AZ (near East Bell Road and the 101)Compensation: $50,000.00 to $55,000.00 (depending on experience)Employment Type: Full time with Benefits (medical, life, dental, vision, and 401K)Schedule: Monday through Friday; 9:00 am to 5:00 pmHave you ever wanted to help...


  • Scottsdale, Arizona, United States NuSpine Chiropractic Full time

    Position OverviewThe Patient Engagement Coordinator (PEC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of a PEC is to cultivate leads, finalize appointments, sustain patient memberships, and foster a strong clinic-patient rapport. This is achieved through the following...


  • Scottsdale, Arizona, United States NuSpine Chiropractic Full time

    Position OverviewThe NuSpine Clinic Coordinator (CC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of the NuSpine CC is to effectively generate and convert leads, manage patient memberships, and foster a strong relationship between the clinic and its patients on a personal level. This...


  • Scottsdale, Arizona, United States HonorHealth Full time

    Overview:Join our team at HonorHealth, where we are committed to providing exceptional healthcare services.As a vital member of our organization, you will play a key role in enhancing the patient experience by ensuring efficient scheduling and registration processes. This position offers a comprehensive benefits package designed to support your well-being...

  • Care Coordinator

    3 days ago


    Scottsdale, Arizona, United States HonorHealth Full time

    About HonorHealthHonorHealth is a leading nonprofit healthcare system serving a population of five million people in the greater Phoenix metropolitan area. Our comprehensive network encompasses six acute-care hospitals, a medical group with primary, specialty, and care services, a cancer care network, outpatient surgery centers, clinical research, medical...


  • Scottsdale, Arizona, United States Barrow Brain & Spine Full time

    Join Our Esteemed Team At Barrow Brain and Spine, we pride ourselves on being a premier medical practice specializing in neurosurgery, advanced spine care, and pain management. As a collaborative partner of the Barrow Neurological Institute, our dedicated team comprises 32 neurosurgeons and 8 physiatrists, collectively performing over 9,000 surgical...


  • Scottsdale, United States ICHIBA MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionWe are looking for an outstanding, energetic, outgoing candidate to join our amazing dental teamin the beautiful Scottsdale area. This position is for a Patient Coordinator in the administrationarea. Some of the job duties will include greeting patients, scheduling and confirmingappointments, verifying insurance coverage, along...


  • Scottsdale, United States ICHIBA MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionWe are looking for an outstanding, energetic, outgoing candidate to join our amazing dental teamin the beautiful Scottsdale area. This position is for a Patient Coordinator in the administrationarea. Some of the job duties will include greeting patients, scheduling and confirmingappointments, verifying insurance coverage, along...


  • Scottsdale, Arizona, United States NuSpine Chiropractic Full time

    Position OverviewThe NuSpine Clinic Coordinator (CC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of the NuSpine CC is to effectively generate and convert leads, sustain patient memberships, and foster a strong relationship between the clinic and its patients.Key ResponsibilitiesThe...


  • Scottsdale, Arizona, United States Terravita smiles Full time

    Job OverviewWe are seeking a dedicated Front Office Administrator to manage the scheduling and administrative tasks within our dental practice, Terravita Smiles. The ideal candidate will be responsible for ensuring that patient appointments are efficiently organized, modified, or canceled according to their preferences. This role involves entering patient...


  • Scottsdale, Arizona, United States Envita Medical Center Full time

    Job OverviewPosition Title: Patient Care Coordination SpecialistLocation: North Scottsdale, AZSalary: $50,000.00 to $55,000.00, based on experienceEmployment Type: Full-time with Comprehensive Benefits (medical, life, dental, vision, and 401K)Work Schedule: Monday to Friday; 9:00 AM to 5:00 PMAre you passionate about assisting individuals in navigating their...


  • Scottsdale, United States Optima Medical Full time

    Job DescriptionJob DescriptionAbout OptimaOptima Medical is an Arizona-based medical group consisting of 18 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus...


  • Scottsdale, Arizona, United States Life Care Center of Scottsdale Full time

    Position Overview: The Patient Care Coordinator Assistant - LPN plays a vital role in the orchestration of patient care and associated services. This position enhances the quality of care through a collaborative approach that coordinates, monitors, and assesses services based on the individual needs and interactions with patients. This is done in compliance...