Patient Engagement Coordinator
1 week ago
Position Overview
The NuSpine Clinic Coordinator (CC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of the NuSpine CC is to effectively generate and convert leads, manage patient memberships, and foster a strong relationship between the clinic and its patients on a personal level. This is achieved through the following responsibilities:
Lead Generation Strategies
The CC generates leads by:
- Managing social media platforms
- Building partnerships with local businesses and influencers
- Connecting with corporate wellness coordinators
- Participating in community events such as health fairs and educational seminars
- Conducting outreach via phone, text, and email to engage with potential leads
- Organizing and tracking all communications with leads according to established Patient Contact Workflows
- Scheduling initial examination appointments for prospective patients
- Sending appointment reminders 24 hours before scheduled visits
- Possessing in-depth knowledge about NuSpine services and Chiropractic care to address frequently asked questions
- Effectively communicating the unique benefits of NuSpine
- Understanding pricing structures and available plans
- Exhibiting exceptional customer service skills
- Utilizing social media accounts in collaboration with the franchise office to enhance lead generation
- Answering incoming calls to arrange new patient appointments
Qualifications
To be successful in this role, candidates should possess:
- Outstanding customer service abilities
- Prior experience in sales with proven sales skills
- Strong verbal and written communication skills
- Excellent organizational skills
- Proficiency in basic computer applications, including MS Office
- A positive mindset towards health and wellness, particularly in relation to Chiropractic care
This position is with a franchisee of NuSpine Chiropractic. Franchisees are responsible for the independent management and operation of their business, including all aspects of employee management and compliance with labor laws.
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