Patient Engagement Coordinator

2 months ago


Scottsdale, Arizona, United States NuSpine Chiropractic Full time

Position Overview
The NuSpine Clinic Coordinator (CC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of the NuSpine CC is to effectively generate and convert leads, sustain patient memberships, and foster a strong relationship between the clinic and its patients.

Key Responsibilities
The CC will achieve these objectives through various activities, including:

  • Lead generation via:
    • Management of social media platforms
    • Building partnerships with local businesses and influencers
    • Connecting with corporate wellness coordinators
    • Participating in community outreach events such as health fairs and informational sessions
  • Managing all communications with potential patients through phone, text, and email.
  • Organizing and tracking all interactions with leads according to established Patient Contact Workflows.
  • Scheduling initial examination appointments for new patients.
  • Sending appointment reminders 24 hours in advance.
  • Possessing comprehensive knowledge about NuSpine services, chiropractic care, and frequently asked questions.
  • Effectively communicating the unique benefits of NuSpine.
  • Understanding pricing structures and membership plans.
  • Exhibiting exceptional customer service skills.
  • Utilizing social media accounts in collaboration with the franchise office to attract and engage leads.
  • Answering phone inquiries to arrange new patient visits.

Qualifications
To be successful in this role, candidates should possess:

  • Outstanding customer service abilities.
  • A background in sales with proven skills.
  • Strong verbal and written communication skills.
  • Excellent organizational capabilities.
  • Basic proficiency in MS Office and other computer applications.
  • A positive mindset towards health and wellness, particularly in chiropractic care.

Note
This position is with a franchisee of NuSpine Chiropractic, which is responsible for the independent management and operation of its business, including compliance with all labor and employment laws.



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