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Patient Engagement Coordinator

2 months ago

Scottsdale, Arizona, United States NuSpine Chiropractic Full time

Position Overview
The Patient Engagement Coordinator (PEC) serves as the primary contact for patients from their initial inquiry through their ongoing care journey. The main goal of a PEC is to cultivate leads, finalize appointments, sustain patient memberships, and foster a strong clinic-patient rapport. This is achieved through the following responsibilities:

Lead Generation Activities:

  • Managing social media platforms effectively
  • Building partnerships with local businesses and key influencers
  • Connecting with corporate wellness coordinators
  • Participating in community outreach events such as health fairs and educational sessions
  • Engaging with potential patients through phone, text, and email communications
  • Organizing and tracking all interactions with leads according to established workflows
  • Scheduling initial examination appointments for prospective patients
  • Sending timely appointment reminders
  • Possessing comprehensive knowledge about NuSpine and chiropractic practices to address frequently asked questions
  • Articulating the unique benefits of NuSpine services
  • Understanding pricing structures and membership plans
  • Exhibiting exceptional customer service
  • Utilizing social media channels in collaboration with the franchise office to attract and engage leads
  • Answering phone inquiries to arrange new patient visits

Qualifications:
To be successful in this role, candidates should possess:

  • Outstanding customer service abilities
  • Prior experience in sales with proven success
  • Strong verbal and written communication skills
  • Excellent organizational skills
  • Basic proficiency in MS Office applications
  • A health-conscious mindset with a belief in chiropractic care

This role is with a franchisee of NuSpine Chiropractic, which is responsible for the independent management and operation of its business, including hiring, supervision, and day-to-day employee management. Franchisees must adhere to all applicable labor and employment laws and are accountable for employment-related decisions.