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Patient Care Coordinator

2 months ago

Scottsdale, Arizona, United States Barrow Brain and Spine Full time
Job Overview

Barrow Brain and Spine

Position: Care Coordinator

Join Our Exceptional Team

At Barrow Brain and Spine, we are a physician-led specialty practice dedicated to neurosurgery and advanced spine care. Our esteemed team comprises 27 neurosurgeons and three physiatrists, performing over 8,000 surgeries annually. We are recognized globally and lead the Neurosurgery Residency Program at a prominent hospital, serving a vast number of patients each year.

Are You Ready to Contribute to Our Mission?

Our team is committed to excellence, integrity, collaboration, and patient-centered care. We foster a culture that prioritizes the well-being of our patients and staff. If you seek a fulfilling work environment focused on improving lives, we invite you to explore this opportunity.

As a Care Coordinator, you will engage in various administrative and customer service tasks within the physician's office.

Key Responsibilities:

  • Register new patients in the electronic medical record (EMR) system, ensuring accurate demographic and insurance details.
  • Prepare essential documents such as initial consultations, notes, lab slips, and reports for physician review before patient appointments.
  • Manage patient records by opening chart encounters in the system, providing historical context.
  • Welcome and assist patients during their clinic visits.
  • Measure and record vital signs for physician assessment.
  • Input orders and e-prescriptions, and generate clinical visit summaries.
  • Coordinate follow-up appointments as necessary.
  • Maintain communication with the physician's team to ensure seamless patient care.
  • Conduct inventory checks and restock clinic supplies as needed.
  • Assist in daily clinic operations with minimal supervision.
  • Support Lead Care Coordinators and Practice Operations Supervisors with various tasks.
  • Manage recall lists, create diagnostic reviews, and follow up on outstanding orders.
  • Handle incoming calls, record messages, and schedule appointments for consultations and tests.
  • Uphold patient confidentiality and adhere to HIPAA regulations.
  • Ensure office equipment is functioning properly and coordinate repairs as needed.
  • May assist with surgery scheduling tasks as directed.
  • Provide coverage for other roles as required.
  • Participate in compliance training and adhere to guidelines.
  • Act as a representative of the practice, delivering outstanding customer service to patients and visitors.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED required; Bachelor's Degree preferred.
  • 1-2 years of experience in a medical environment is essential.
  • Exceptional verbal and written communication skills.
  • Strong organizational abilities and prioritization skills.
  • Dedication to providing an excellent patient experience and fostering a culture of excellence.

Compensation and Benefits

We offer a comprehensive benefits package designed to support your health and well-being, including:

  • Choice of two medical plans
  • Dental and Vision coverage
  • Short-term and long-term disability insurance, fully employer-paid
  • Basic Life/AD&D insurance, fully employer-paid
  • Voluntary Life/AD&D options for employees and their families
  • Voluntary Critical Illness and Accident coverage
  • Generous Paid Time Off and Paid Holidays

Barrow Brain and Spine is committed to being an equal opportunity employer.