TOP Processing Specialist

4 weeks ago


Los Angeles, United States Premier America Credit Union Full time
Job DescriptionJob DescriptionDescription:

Job Title: Top Processing Specialist

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrows dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family


Overview:

The Top Processing Specialist is responsible for responding to inquiries by telephone or email to assist with more complex loan files and escalated issues while providing quality customer service to Top Borrowers, General Agents and Brokers.


What You Will Do:

  • Work daily Alerts from Bridger to ensure compliance with CIP.
  • Update Notice of Financed Premium (NOFP), as received; report any NOFP irregularities to the Agent.
  • Review check holding log and confirm reasons for funding checks being held.
  • Book commercial, personal and additional premium loans.
  • Stays informed of trends and changes in the financial field.
  • Attends seminars and professional conferences as necessary.
  • Assumes responsibility for processing and funding commercial, personal, and additional premium loans.
  • Ensure timely release of funding and verify that funds are mailed to the accurate party.
  • Completes special projects as assigned.
Requirements:

What We Are Looking For:

  • A minimum of one (1) year to three (3) years of similar or related experience
  • A high school education or GED.
  • Strong oral and written communication skills
  • Ability to prioritize effectively, working in a fast-paced environment
  • Analytical skills to handle complex issues
  • Ability to work well under pressure
  • Basic math skills
  • PC Skills; Word, Excel, Microsoft Office

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veteran/Disabled

Drug-free Workplace


Pay Range:

The pay range for this role is: $22-$27/hour.


Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

  • Competitive pay
  • Subsidized health care including medical, dental and vision
  • FSA and HSA
  • Company-Paid Life and A&D insurance
  • Discounts on loans (must be a member)
  • Paid Vacation, Holiday, and Sick time
  • 401k Retirement Saving Plan with a 6% safe harbor employer match
  • Educational Assistance Program and more

About Us:

Founded in 1957, Premier America is one of the nations largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.



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