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Program Specialist for Referral Management

4 months ago

Baltimore, United States Global Refuge Full time
Job DescriptionJob Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you

Reporting to the Program Officer for HSPRS, the Program Specialist for Referral Management will engage collaboratively with the Children and Family Services unit in order to provide referral management to foster care and reunification, affiliate staff, and stakeholders. Serving as the liaison with the Office of Refugee Resettlement, this individual is responsible for creating and implementing referral assurance and placement of unaccompanied refugee minors and unaccompanied children in federal custody to affiliates, as well as, continuing support of migrant and refugee care through technical assistance, integration of child welfare best practices and standards, and ongoing communication.

This position can be remote with occasional trips to Baltimore as needed.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

  • Responsible for the development and implementation of the agency's referral strategy for 60+ case managers located nationwide
  • Ensuring the ratio of travel and local cases stays within the partner agencies' budgets
  • Assures home study and post-release service cases for refugee and migrant youth to partner providers.
  • Oversees the appropriate processing of accepted home study and post-release services cases.
  • Coordinates with governmental affiliates, Global Refuge partner agencies, and internal staff in the acceptance of referrals and placements of refugee and migrant youth.
  • Identifies training needs and program challenges for the development of materials, resources, and tools to enhance the delivery of program services in accordance with recognized child welfare standards, Global Refuge best practices, and Global Refuge/ORR policies and procedures implementation.
  • Serves as the main point of contact with the Office of Refugee Resettlement and ensures that the case acceptance strategy is in line with the funder's needs
  • Tracks and analyzes trends in home study and post-release cases
  • Ensures partner awareness of and compliance with ORR policies and procedures related to the home study and post-release services program
  • Maintain and organize collaborative peer-to-peer information resources to include webpages and data records.
  • Provide support for projects that impact all programs across the family reunification and foster care programs.
  • Creates reports and documents, such as those that reflect trends in practice.

QUALIFICATIONS

  • Undergraduate degree or combination of education and 5+ years of work experience coordinating case acceptance for ORR-funded programs
  • Strong written and verbal communication skills as well as strong interpersonal skills and the ability to communicate with stakeholders and partners.
  • Deep knowledge and understanding of the UC Portal and Path
  • Detail-oriented, with the ability to multi-task, and work well under pressure.
  • Strong organizational, analytical, and critical thinking/problem-solving skills.
  • Ability to work well as part of a team and independently.
  • Proficiency with Microsoft Office Suite.
  • Experience with data entry, data management, and/or use of data management tools or software.
  • Demonstrated research skills and experience.
  • Cross-cultural experience and cultural competency related to issues of diversity.
  • Commitment to Global Refuge's core mission and values and an ability to model those values in relationship to colleagues and partners
  • Bilingual in Spanish and English is strongly preferred
  • Experience with Apricots is strongly preferred

Special Position Requirements

  • Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
  • Must be over 21 years of age.
  • Occasional Travel Required, less than 10%

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.