Current jobs related to Customer Success Director, Pharmaceuticals - New York - VuMedi Inc.

  • Customer Success Director, Pharmaceuticals

    1 month ago

    New York, New York, United States VuMedi Inc. Full time

    {"h1": "Customer Success Director, Pharmaceuticals", "p": "At VuMedi Inc., we are seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most strategic Industry Partners in the Pharmaceuticals...

  • Customer Success Director, Pharmaceuticals

    4 weeks ago

    New York, New York, United States VuMedi Inc. Full time

    {"title": "Customer Success Director in Pharmaceuticals", "content": "Job Title: Customer Success Director in PharmaceuticalsVuMedi Inc. is seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most...

  • Marketing Director

    6 days ago

    New York, New York, United States Dow Jones Full time

    About the RoleWe are seeking a seasoned Marketing Director to lead our Pharmaceutical Industry marketing efforts. As a key member of our B2B Enterprise Marketing team, you will be responsible for developing and executing a comprehensive marketing strategy to drive awareness, build a reputation, and deepen relationships with key decision makers in the...

  • Pharmaceutical Compounder

    1 week ago

    New London, Connecticut, United States Sheffield Pharmaceuticals Full time

    Job OpportunityWe are seeking a skilled Pharmaceutical Compounder to join our team at Sheffield Pharmaceuticals. As a key member of our production team, you will play a vital role in ensuring the quality and safety of our pharmaceutical products.Key Responsibilities:Prepare and mix pharmaceutical compounds according to strict specificationsMaintain a clean...

  • Testing Specialist

    4 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Creative Director

    2 days ago

    New York, New York, United States Clutch Full time

    Job Title: Art DirectorJob Type: ContractLocation: Remote (Must be eligible to work in the U.S.)Rate: Up to $55/hrClutch Creative is a rapidly growing staffing agency that supports clients by identifying unreachable talent to help their businesses grow. Our candidates work with us because they know we have the best opportunities available to them and will...

  • Director of Customer Success

    2 weeks ago

    New York, New York, United States Obligo Full time

    Job OverviewObligo is seeking an experienced Director of Customer Success to lead our Customer Success department. As a key member of our team, you will be responsible for building successful partnerships with property management companies nationwide.As a data-driven leader, you will define metrics and SLAs that pinpoint where and when interventions are...

  • Customer Success Director

    1 week ago

    New York, New York, United States Checkmate Full time

    We are seeking a visionary Customer Success Director to establish and lead our Customer Success department at Checkmate. This role is pivotal in enhancing customer experience, driving product adoption, and ensuring our clients achieve their desired outcomes.The ideal candidate will have a strong background in customer success, project management, and team...

  • Director, Customer Success Lead

    4 weeks ago

    New York, New York, United States Persado Full time

    Job Title: Director, Customer SuccessJob Summary:Persado is seeking a highly experienced Director, Customer Success to lead our customer success account team. As a trusted advisor to our clients, you will be responsible for driving adoption and delivering business outcomes through strategic account planning and execution.About the Role:As a Director,...

  • Director of Medical Study Operations

    4 weeks ago

    New York, New York, United States Regeneron Pharmaceuticals Full time

    Job Title: Director, Medical Study OperationsRegeneron Pharmaceuticals is seeking a highly skilled and experienced Director, Medical Study Operations to join our team. As a key member of our External Sponsored Research (ESR) programs, you will be responsible for overseeing several of our Investigator-Initiated Studies (IIS) and Research Collaborations.Key...

  • Director, Customer Success Lead

    1 month ago

    New York, New York, United States Persado Full time

    Job Title: Director, Customer SuccessJob Summary:Persado is seeking a highly experienced Director, Customer Success to lead our customer success account team. As a trusted advisor to our clients, you will be responsible for driving adoption and delivering business outcomes through strategic planning, coaching, and execution.About the Role:As a Director,...

  • Pharmaceutical Compounder

    2 weeks ago

    New London, Connecticut, United States Sheffield Pharmaceuticals Full time

    Compounder (2nd Shift) Job DescriptionSheffield Pharmaceuticals is seeking a skilled Compounder to join our team on 2nd Shift. As a key member of our operations team, you will play a vital role in preparing and mixing pharmaceutical compounds according to strict specifications.Key Responsibilities:Prepare and mix pharmaceutical compounds with accuracy and...

  • Director of Measurement and Analytics for Pharmaceutical Marketing

    1 week ago

    New York, New York, United States Coefficient Health Full time

    Job OverviewWe are seeking a seasoned Director of Measurement and Analytics to join our team at Coefficient Health. As a key member of our marketing team, you will be responsible for developing and implementing measurement strategies to optimize media and marketing ecosystem performance.Key Responsibilities:Develop and implement measurement strategies to...

  • Strategic Customer Success Director

    3 days ago

    New York, New York, United States VIZIO Full time

    About the Role:The Associate Director, Customer Success (Inscape Data + Measurement) will play a pivotal role in driving customer engagement, retention, and advocacy. This individual will lead a team responsible for creating strong relationships with customers by developing and executing customer engagement programs that drive product adoption and customer...

  • Director, Key Accounts

    1 week ago

    New York, New York, United States Regeneron Pharmaceuticals Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Key Accounts to join our team at Regeneron Pharmaceuticals. As a key member of our Oncology team, you will be responsible for leading the development and implementation of key account plans, establishing and maintaining strong relationships with large oncology healthcare institutions and...

  • Senior Customer Success Director

    1 week ago

    New York, New York, United States Quantifind Full time

    Job DescriptionWe are seeking a highly skilled Senior Director of Customer Success to join our team at Quantifind. As a key member of our Customer Success team, you will be responsible for ensuring that our high-value clients derive maximum value from our advanced AI-driven solutions.You will leverage your considerable expertise in managing enterprise...

  • Director of Customer Success

    4 weeks ago

    New Orleans, Louisiana, United States Procore Technologies Full time

    Job Title: Director of Customer SuccessWe are seeking a seasoned Director of Customer Success to lead our customer-facing team and drive customer satisfaction and retention. As a key member of our leadership team, you will be responsible for developing and implementing customer success strategies that align with our business objectives.Key...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States ReachRx Full time

    {"title": "Customer Success Manager", "description": "Transforming Healthcare with ReachRxAt ReachRx, we're revolutionizing the way medical practices access pharmaceutical information. Our innovative platform leverages AI to provide an intuitive search interface, empowering healthcare professionals to make informed clinical decisions and improve patient...

  • Associate Director, Customer Success, Commerce

    1 month ago

    New York, New York, United States PubMatic Full time

    Job Title: Associate Director, Customer Success, CommercePubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.About the RoleThis key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic...

  • Scientific Director

    2 days ago

    New York, New York, United States Healthcare Consultancy Group Full time

    Scientific Director Role OverviewHealthcare Consultancy Group is seeking a highly skilled Scientific Director to lead our pharmaceutical industry expertise. As a key member of our team, you will provide strategic scientific guidance to clients and develop innovative solutions to complex problems.Responsibilities:Develop and implement scientific strategies to...

Customer Success Director, Pharmaceuticals

3 months ago

New York, United States VuMedi Inc. Full time
Job DescriptionJob Description

Vumedi is the leading video education platform for doctors with over 65,000 videos on the most breakthrough medical information, created by nationally recognized KOLs and academic partners.

We are seeking a Customer Success Director to join our rapidly growing team to support leading manufacturers who are educating physicians to help improve patient care.

About The Role:

VuMedi's Customer Success Directors are entrusted to lead the relationships, strategy, and well-being of our largest and most strategic Industry Partners. The CSDs make data-driven decisions to help our customers derive value and grow their business with VuMedi and ultimately improve patient care. In this role, you will be expected to educate our Customers on best practices in the industry and be a trusted advisor. Great CSDs for VuMedi make well-informed decisions each day in an independent manner and are hyper-focused on the success of their customers.

Why Work at VuMedi:

  • Career changing opportunity to help build a healthcare start-up with an exponentially growing viewership
  • Make a direct impact on company growth
  • Be a part of a company that is beloved by doctors and improves patient care every day

What You'll Do:

  • Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations
  • Partner with customers to develop a strategy to optimize their program with VuMedi, educating them on best practices and industry trends
  • Enable customers to become VuMedi experts and understand the value VuMedi offers
  • Manage customer relationships and projects with a sense of accountability and urgency
  • Oversee the development and execution of VuMedi's customer programs and ensure programs exceed customer expectations in program performance
  • Partner with sales and other CS team members to maximize customer success, retention and expansion
  • Achieve/exceed renewal rate target across assigned accounts
  • Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate program success and reinforce value proposition
  • Be an industry expert and partner cross-functionally to advocate on behalf of your customers

How you can do more than account management:

  • Provide product input based on customer feedback
  • Drive community traffic by advocating industry trends to the education team
  • Help promote a great culture

About You:

  • You are highly consultative, business savvy, and experienced in making data-driven decisions
  • You naturally possess a high level of empathy and play close attention to the needs of customers and care deeply about helping them achieve their goals
  • You are eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customers
  • You have an executive presence and can effortlessly navigate a complex or difficult conversation
  • You are an engaging and captivating presenter and enjoy talking with and listening to others
  • You are a forward-thinking and proactive customer advocate that anticipates customer needs and can see downstream pitfalls in order to stop them upstream
  • You are able to meet established deadlines, while working with a sense of urgency and strong attention to detail. Able to juggle multiple priorities at one time.
  • You are a self-starter; You are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
  • You are highly collaborative and believe working cross-functionally achieves the best results
  • You have the patience and devotion to be a great mentor to junior team members, taking a sense of ownership in their growth

Qualifications:

  • 7+ years customer success or account management experience
  • 5+ years of management experience with multiple direct reports
  • Strong oral and written communication, organizational and analytical skills. Effectively shares/disseminates information; listens to others and incorporates/integrates information.
  • Experience working in high-growth, performance and deadline-driven environment
  • Experience in the healthcare industry and/or digital marketing a plus
  • Willingness to travel to customer locations as needed