Director, Customer Success Lead

1 day ago

New York, New York, United States Persado Full time
Job Title: Director, Customer Success

Job Summary:

Persado is seeking a highly experienced Director, Customer Success to lead our customer success account team. As a trusted advisor to our clients, you will be responsible for driving adoption and delivering business outcomes through strategic planning, coaching, and execution.

About the Role:

As a Director, Customer Success, you will:

  • Lead a team of customer success professionals to partner with clients in driving value through adoption of Persado's platform.
  • Collaborate with clients daily to build relationships, drive utilization, and provide awareness to all available Persado solutions.
  • Coach and support your team in developing and executing account plans that deliver business outcomes for clients.
  • Act as a trusted advisor to clients, guiding them on their maturation journey and advocating for their outcomes.
  • Drive consistent engagement with Persado users, key champions, and executive sponsors within client organizations.

Requirements:

  • 10+ years of relevant experience, including 3+ years of managerial experience, at a high growth Enterprise SaaS company or equivalent experience in digital agencies working with Enterprise customers.
  • Experience in establishing and growing senior-level client relationships, being seen as a trusted advisor.
  • Experience working on client proposals and presenting data-driven solutions.
  • Strong ability to manage multiple workstreams, communicate effectively with internal and external stakeholders, and anticipate issues.
  • Foundational understanding of the digital marketing ecosystem, including email marketing, social, e-commerce, mobile commerce, display advertising, etc.

What We Offer:

Persado is committed to creating a place where everyone's unique perspective is valued. We offer a dynamic work environment, opportunities for growth and development, and a chance to work with a leading Motivation AI platform.

How to Apply:

If you are a motivated and experienced professional looking to make a meaningful impact, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this role.

  • Customer Success Director

    3 weeks ago

    New York, New York, United States Jobot Full time

    About the RoleWe are seeking an experienced Director of Customer Success to lead our team of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving business growth. As a key member of our leadership team, you will be responsible for developing and implementing a scalable customer success strategy that aligns with our...

  • Customer Success Director, Pharmaceuticals

    2 days ago

    New York, New York, United States VuMedi Inc. Full time

    {"h1": "Customer Success Director, Pharmaceuticals", "p": "At VuMedi Inc., we are seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most strategic Industry Partners in the Pharmaceuticals...

  • Customer Success Director

    2 weeks ago

    New York, New York, United States VIZIO Full time

    About the RoleVIZIO is seeking a seasoned professional to lead our customer success efforts as an Associate Director, Customer Success. This individual will be responsible for developing and executing strategies to drive customer engagement, retention, and advocacy.Key ResponsibilitiesOwn and manage all aspects of partner relationships, including data...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our CSM team, you will be responsible for driving customer satisfaction and retention across our client base.The CompanyWe are a globally established, best-in-class solution provider, offering a social and email management platform.Our platform is...

  • Regional Manager, Customer Success Lead

    2 weeks ago

    New York, New York, United States Freshworks Full time

    Job Title: Regional Manager, Customer SuccessAt Freshworks, we're on a mission to make customer success a core part of our business. We're looking for a seasoned leader to help us scale our Customer Success organization in North America, mentor our team to reach its fullest potential, and champion initiatives that bring our core value of "Delight Made Easy"...

  • Senior Customer Success Director

    2 weeks ago

    New York, New York, United States CircleLink Health Full time

    About the RoleCircleLink Health is seeking a seasoned Senior Customer Success Director to join our team and drive business growth through exceptional customer relationships.Key ResponsibilitiesLead the post-signature revenue function, ensuring seamless customer onboarding and satisfaction.Manage a team of customer success managers, fostering a culture of...

  • Regional Manager, Customer Success Lead

    2 weeks ago

    New York, New York, United States Freshworks Full time

    Customer Success Manager, North AmericaFreshworks is seeking an experienced Customer Success Manager to lead our North America team and drive customer retention, growth, and advocacy.Key Responsibilities:Lead a team of Customer Success Managers to achieve net dollar retention goalsContribute to strategy and operational management of the Customer Success team...

  • Customer Success Director

    2 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading provider of conversation intelligence software for outside sales teams. Our mobile app records sales conversations, and our AI automatically transcribes and analyzes them to help sales reps improve their performance.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a...

  • Associate Director, Customer Success

    5 days ago

    New York, New York, United States VIZIO Full time

    About the RoleWe are seeking an experienced Associate Director, Customer Success to join our team at VIZIO. As a key member of our organization, you will play a pivotal role in developing and executing strategies to drive customer engagement, retention, and advocacy.Key ResponsibilitiesOwn and manage all aspects of the partner relationship, including data...

  • Associate Director, Customer Success, Commerce

    3 days ago

    New York, New York, United States PubMatic Full time

    Job Title: Associate Director, Customer Success, CommercePubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.About the RoleThis key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic...

  • Customer Success Executive

    4 weeks ago

    New York, New York, United States Perchwell Full time

    About Us Perchwell is a cutting-edge data and workflow platform tailored for real estate professionals and consumers. Leveraging foundational industry data, Perchwell develops a modern software suite designed to empower real estate professionals to excel in their work, deliver exceptional service to their clients, and expand their businesses. Supported by...

  • Customer Success Team Lead

    3 days ago

    New York, New York, United States AppCard, Inc. Full time

    Customer Success Team LeadAppCard, Inc. is seeking a seasoned Customer Success Team Lead to drive loyalty marketing solutions for our clients. This role requires a business-oriented, tech-savvy individual who can deliver data-driven marketing strategies and position our industry-leading products.Key Responsibilities:Train clients on the AppCard platform and...

  • Agency Customer Success Director

    3 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Job DescriptionAgency Customer Success LeadAt Smartly, we're seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring exceptional customer experiences for our agency...

  • Agency Customer Success Director

    6 days ago

    New York, New York, United States Smartly Job Board Full time

    Agency Customer Success LeadSmartly is seeking an experienced Agency Customer Success Lead to join our team. As a key member of our Customer Success organization, you will be responsible for leading and managing our Agency Customer Success team, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Lead a team of Customer Success...

  • Senior Customer Success Director

    6 days ago

    New York, New York, United States CircleLink Health Full time

    Senior Customer Success ManagerCircleLink Health is seeking a seasoned Senior Customer Success Manager to lead our post-signature revenue function and drive customer happiness. This role will report directly to the CEO and have the opportunity to grow as our operations scale.Key Responsibilities:Lead the customer success team and manage customer onboarding...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team and take ownership of a portfolio of high-value clients. As a key member of our Customer Success team, you will be responsible for driving client satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customized account plans to drive client adoption,...

  • Strategic Customer Success Lead

    4 weeks ago

    New York, New York, United States Wunderkind Full time

    Why Your Role Matters: Wunderkind is in search of a proactive and energetic Strategic Customer Success Lead to assist senior executives at some of the most renowned brands globally in addressing their critical digital challenges through our innovative software platform. The Strategic Customer Success Lead position requires a consultative and comprehensive...

  • Agency Customer Success Director

    2 weeks ago

    New York, New York, United States Smartly Job Board Full time

    Unlock Agency Growth with SmartlySmartly is seeking an experienced Agency Customer Success Lead to drive revenue growth and customer satisfaction for our agency partners. As a key member of our Customer Success team, you will lead a team of Customer Success Managers and work closely with our Agency Sales and Onboarding teams to onboard new agency customers...

  • Lead Customer Success Strategist

    4 weeks ago

    New York, New York, United States Optimize Partners Full time

    About Optimize Partners: Optimize Partners is a dynamic B2B SaaS organization focused on enhancing business processes through innovative software solutions. We are on the lookout for a Senior Customer Success Manager to enhance our team. Position Overview: As a Senior Customer Success Manager, you will be pivotal in ensuring our enterprise clients derive...

  • Customer Success Lead

    4 weeks ago

    New York, New York, United States Nationstaff Full time

    Client Success LeaderNationstaff is seeking a Client Success Leader to join our dynamic team and foster enduring partnerships with our esteemed clients. As an integral member of our Customer Success division, you will be pivotal in guaranteeing that our clients receive outstanding support and direction. Key Responsibilities:Establish and cultivate...