Customer Success Director, Pharmaceuticals

6 days ago

New York, New York, United States VuMedi Inc. Full time
{"title": "Customer Success Director in Pharmaceuticals", "content": "Job Title: Customer Success Director in Pharmaceuticals

VuMedi Inc. is seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most strategic Industry Partners in the Pharmaceuticals industry.

About the Role:

You will be entrusted to make data-driven decisions to help our customers derive value and grow their business with VuMedi. In this role, you will be expected to educate our Customers on best practices in the industry and be a trusted advisor. Great Customer Success Directors for VuMedi make well-informed decisions each day in an independent manner and are hyper-focused on the success of their customers.

Key Responsibilities:

  • Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals, and making impactful recommendations.
  • Partner with customers to develop a strategy to optimize their program with VuMedi, educating them on best practices and industry trends.
  • Enable customers to become VuMedi experts and understand the value VuMedi offers.
  • Manage customer relationships and projects with a sense of accountability and urgency.
  • Oversee the development and execution of VuMedi's customer programs and ensure programs exceed customer expectations in program performance.
  • Partner with sales and other CS team members to maximize customer success, retention, and expansion.
  • Achieve/exceed renewal rate target across assigned accounts.
  • Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate program success and reinforce value proposition.
  • Be an industry expert and partner cross-functionally to advocate on behalf of your customers.

Requirements:

  • 7+ years customer success or account management experience.
  • Experience in the pharmaceuticals industry and/or digital marketing is required.
  • 5+ years of management experience with multiple direct reports.
  • Strong oral and written communication, organizational, and analytical skills.
  • Experience working in high-growth, performance, and deadline-driven environments.
  • Willingness to travel to customer locations as needed.

About VuMedi Inc.:

VuMedi Inc. is a leading video education platform for doctors with over 65,000 videos on the most breakthrough medical information, created by nationally recognized KOLs and academic partners. We are committed to improving patient care every day.

", "lang_code": "en"}

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