Customer Success Director, Pharmaceuticals

2 days ago


New York, New York, United States VuMedi Inc. Full time

{"h1": "Customer Success Director, Pharmaceuticals", "p": "At VuMedi Inc., we are seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most strategic Industry Partners in the Pharmaceuticals industry. You will make data-driven decisions to help our customers derive value and grow their business with VuMedi and ultimately improve patient care.

Key Responsibilities:

* Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals, and making impactful recommendations
* Partner with customers to develop a strategy to optimize their program with VuMedi, educating them on best practices and industry trends
* Enable customers to become VuMedi experts and understand the value VuMedi offers
* Manage customer relationships and projects with a sense of accountability and urgency
* Oversee the development and execution of VuMedi's customer programs and ensure programs exceed customer expectations in program performance
* Partner with sales and other CS team members to maximize customer success, retention, and expansion
* Achieve/exceed renewal rate target across assigned accounts
* Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate program success and reinforce value proposition

Requirements:

* 7+ years customer success or account management experience
* 5+ years of management experience with multiple direct reports
* Strong oral and written communication, organizational, and analytical skills
* Experience working in high-growth, performance, and deadline-driven environments
* Experience in the healthcare industry and/or digital marketing a plus
* Willingness to travel to customer locations as needed

If you are a highly consultative, business-savvy, and experienced professional with a passion for the Pharmaceuticals industry, we encourage you to apply for this exciting opportunity.

At VuMedi Inc., we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development.

Apply now to become a part of our team and help us make a difference in the Pharmaceuticals industry"}



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