Associate Director, Customer Success, Commerce

3 days ago

New York, New York, United States PubMatic Full time
Job Title: Associate Director, Customer Success, Commerce

PubMatic is seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.

About the Role

This key hire is the primary owner of our North America commerce and retail customer base. You will develop strategic partnerships with our commerce and retail clients to enhance their experience, maximize revenue through PubMatic tools and solutions, and provide insights and data critical to the customer's business.

Responsibilities
  • Manage a portfolio of high-spend and high-potential commerce and retail partners by thoroughly understanding growth drivers, identifying opportunities for expansion, managing risks, and creating multi-quarter plans for achievement.
  • Leverage your analytical skills and knowledge of the digital commerce marketplace to influence customer strategies and execution towards optimal customer engagement and sales.
  • Consistently meet or exceed targets, while prioritizing and delivering an outstanding customer experience to our clients.
  • Develop a thorough understanding of the business and technical aspects of PubMatic commerce platforms, tools and solutions.
  • Proactively coach peers within the organization to enhance commerce media knowledge and skills that drive client growth and contribute to overall team success.
  • Collaborate with specialists, solutions engineers, and product teams to generate business plans, defining business goals, key strategies, and success metrics.
Requirements
  • 5+ years of relevant experience in a Customer Success role, focusing on digital commerce or retail environments, working directly with retailers and commerce companies.
  • Familiarity with digital commerce dynamics and relevant industry trends.
  • Experience working with e-commerce platforms and technologies.
  • Knowledge of customer engagement strategies and digital sales enhancement techniques.
  • Experience growing and managing a team
  • Strong presentation skills.
  • Flexible, start-up mindset with proven success in fast-paced, unstructured environments.
What We Offer

PubMatic offers a competitive compensation package, including a base salary, bonus, and RSU grant. We also provide a comprehensive benefits package, including paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US, reimbursement for mobile and fully stocked pantries, and in-office catered lunches 5 days per week.

PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Director of Commerce and Retail Media

    2 weeks ago

    New York, New York, United States PubMatic Full time

    Job Title: Associate Director, Customer Success, CommerceAt PubMatic, we're seeking an experienced Associate Director, Customer Success for Commerce & Retail Media to join our team in New York (Midtown) on a hybrid schedule.This key hire will be the primary owner of our North America commerce and retail customer base, developing strategic partnerships with...

  • Director, Customer Success Lead

    23 hours ago

    New York, New York, United States Persado Full time

    Job Title: Director, Customer SuccessJob Summary:Persado is seeking a highly experienced Director, Customer Success to lead our customer success account team. As a trusted advisor to our clients, you will be responsible for driving adoption and delivering business outcomes through strategic planning, coaching, and execution.About the Role:As a Director,...

  • Customer Success Director

    3 weeks ago

    New York, New York, United States Ordergroove Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Ordergroove. As a key member of our Customer Success Team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesDevelop Customer Relationships: Build and maintain strong...

  • E-Commerce Solutions Architect

    4 weeks ago

    New York, New York, United States Globant Commerce Studio Full time

    Job OverviewAt Globant's Commerce Studio, we specialize in crafting exceptional commerce-enabled experiences, blending engineering with design to meet the evolving needs of customers. Our expertise spans across extensive commerce transformations in B2B, B2C, and D2C sectors.As a recognized partner of leading enterprise platforms such as Salesforce Commerce...

  • Senior Director of Commerce

    2 weeks ago

    New York, New York, United States PayPal Full time

    About the RoleWe are seeking a highly skilled Sr. Director, Venmo Commerce to join our team at PayPal. As a key member of our leadership team, you will be responsible for driving the growth and development of our Venmo commerce business.Key ResponsibilitiesDevelop and execute strategies to drive revenue growth and expansion of our Venmo commerce businessLead...

  • Senior Director of Commerce

    2 weeks ago

    New York, New York, United States PayPal Full time

    About the RoleWe are seeking a highly skilled Sr. Director, Venmo Commerce to join our team at PayPal. As a key member of our leadership team, you will be responsible for driving the growth and development of our Venmo commerce business.Key ResponsibilitiesDevelop and execute strategies to drive revenue growth and expansion of our Venmo commerce businessLead...

  • Associate Director, Commerce Strategy Lead

    5 days ago

    New York, New York, United States GroupM Full time

    Job Title: Associate Director, Commerce StrategyGroupM Nexus is a leading media investment company that brings together 9,000 practitioners globally to deliver transformational outcomes across digital channels and platforms. As an Associate Director, Commerce Strategy, you will play a key role in understanding the capabilities of commerce platforms,...

  • E-Commerce Solutions Architect

    4 weeks ago

    New York, New York, United States Globant Commerce Studio Full time

    Job OverviewGlobant's Commerce Studio is at the forefront of creating exceptional commerce-enabled experiences, combining engineering and design to meet the evolving needs of customers. Our expertise spans large-scale commerce transformations across B2B, B2C, and D2C sectors.As a recognized partner of leading enterprise platforms such as Salesforce Commerce...

  • Senior Director, Commerce Strategy

    3 weeks ago

    New York, New York, United States PayPal Full time

    About the RoleAs a Senior Director, Venmo Commerce at PayPal, you will be responsible for leading the development and execution of commerce strategies that drive growth and revenue for the company.Key ResponsibilitiesDevelop and implement commerce strategies that align with the company's overall business objectivesLead cross-functional teams to drive...

  • Director, SMB Commerce Solutions

    2 weeks ago

    New York, New York, United States PayPal Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director to lead our SMB Commerce Solutions team. In this role, you will be responsible for developing commerce solutions for PayPal merchants beyond payments that help them get customers and grow their business.Key ResponsibilitiesDevelop commerce solutions for PayPal merchants beyond payments...

  • E-Commerce Director

    3 weeks ago

    New York, New York, United States TONYMOLY USA Full time

    Job DescriptionWe are seeking a highly organized and results-driven E-Commerce Director to join our team at TONYMOLY USA. As a key member of our leadership team, you will be responsible for driving our online sales to new heights and developing innovative strategies to optimize our e-commerce operations.Key Responsibilities:E-commerce Strategy:Develop and...

  • Associate Director, Commerce Strategy Lead

    3 weeks ago

    New York, New York, United States GroupM Full time

    About the RoleThe Associate Director, Commerce Strategy role will play a key part in driving business growth and innovation at GroupM. This role will be responsible for understanding the capabilities of commerce platforms, including retail media networks and adtech partners, and will assist in solving complex business problems through simplified...

  • Associate Director, Customer Success

    5 days ago

    New York, New York, United States VIZIO Full time

    About the RoleWe are seeking an experienced Associate Director, Customer Success to join our team at VIZIO. As a key member of our organization, you will play a pivotal role in developing and executing strategies to drive customer engagement, retention, and advocacy.Key ResponsibilitiesOwn and manage all aspects of the partner relationship, including data...

  • E-Commerce Director

    2 weeks ago

    New York, New York, United States Coty Full time

    About the RoleWe are seeking a highly skilled and experienced E-Commerce Director to lead our Commercial team in building and delivering innovative Omnichannel GTM plans that drive market leading e-com retail sales growth and penetration.Key ResponsibilitiesLead a Commercial team to develop and execute Omnichannel business plans for key US retailers,...

  • Director of E-Commerce Operations, North America

    3 weeks ago

    New York, New York, United States Fresh Full time

    Job OverviewFresh is seeking a highly experienced Senior Director to lead our North America E-Commerce team. As a key member of our leadership team, you will be responsible for driving the growth and success of our e-commerce business in the region.Key ResponsibilitiesDevelop and Execute E-Commerce Strategy: Develop and execute a comprehensive e-commerce...

  • Director, Commerce Specialist

    3 days ago

    New York, New York, United States Mediabrands Worldwide, Inc. Full time

    Job Title: Director, Commerce MediaWe are seeking a highly skilled and experienced Director, Commerce Media to join our team at Mediabrands Worldwide, Inc. The successful candidate will be responsible for leading the development and execution of commerce media plans, managing a team of media planners, and driving business growth through strategic...

  • Customer Success Director

    2 weeks ago

    New York, New York, United States VIZIO Full time

    About the RoleVIZIO is seeking a seasoned professional to lead our customer success efforts as an Associate Director, Customer Success. This individual will be responsible for developing and executing strategies to drive customer engagement, retention, and advocacy.Key ResponsibilitiesOwn and manage all aspects of partner relationships, including data...

  • Strategic Commerce Director

    2 weeks ago

    New York, New York, United States GroupM Full time

    Role Summary & ImpactGroupM Nexus is the world's largest performance engine that integrates paid, owned, and earned to deliver true business outcomes for our clients. As an Associate Director, Commerce Strategy, you will play a key role in understanding the capabilities of commerce platforms, including retail media networks and adtech partners, and assist in...

  • Strategic Director, Commerce, Client Engagement

    2 weeks ago

    New York, New York, United States VML Full time

    About the RoleThe Managing Director, Commerce, Client Engagement is a key leadership position at VML, responsible for driving the company's client engagement strategy and operations. This role requires a seasoned professional with a deep understanding of the marketing and commerce industries, as well as excellent leadership and communication skills.Key...

  • E-Commerce Marketplace Strategist

    4 weeks ago

    New York, New York, United States NOGIN COMMERCE LLC Full time

    Job OverviewCompany BackgroundNogin Commerce LLC is a leading technology firm that offers comprehensive, tailored eCommerce solutions within the retail sector. Our diverse range of services encompasses website development, creative design, digital marketing, customer support, and fulfillment, all aimed at ensuring our clients achieve online success.Position...