Director of Customer Success

1 month ago


New York, New York, United States Obligo Full time
Job Overview

Obligo is seeking an experienced Director of Customer Success to lead our Customer Success department. As a key member of our team, you will be responsible for building successful partnerships with property management companies nationwide.

As a data-driven leader, you will define metrics and SLAs that pinpoint where and when interventions are necessary. You will work closely with our product, R&D, data, sales, and marketing teams to ensure Obligo delivers a world-class customer experience.

Key Responsibilities
  • Make our customers successful by helping them derive the most value from Obligo's product suite.
  • Lead and scale the team, managing a team of 6 including 4 CSMs, 1 Account Coordinator, and 1 Implementation Specialist.
  • Define our customer's journey, from onboarding to churn prevention, and create playbooks for each stage.
  • Provide data-driven insights to inform product development and improve service delivery.
Requirements
  • 5+ years in a client-facing role at a B2B SaaS company.
  • 2+ years in a management role of a client-facing GTM team with a headcount of 4 direct reports or more.
  • 2+ years of experience in a customer success team or equivalent.
  • Experience in proptech, fintech, or enterprise software is highly preferred.
What We Offer
  • Competitive salary and bonus structure.
  • Stock options.
  • Multiple health, dental, and vision plans starting on day one.
  • Remote office expense reimbursement.
  • Generous PTO and holiday schedule.
  • Summer Fridays.
  • Commuter benefits.
  • Life insurance.
  • Quarterly team kickoffs and team outings.
  • Opportunities to collaborate with talented, passionate teammates in NYC and Tel Aviv offices.


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