Director of Customer Success

16 hours ago

New Orleans, Louisiana, United States Procore Technologies Full time
Job Title: Director of Customer Success

We are seeking a seasoned Director of Customer Success to lead our customer-facing team and drive customer satisfaction and retention. As a key member of our leadership team, you will be responsible for developing and implementing customer success strategies that align with our business objectives.

Key Responsibilities:
  • Lead and manage the Customer Success team to ensure customer satisfaction and retention.
  • Develop and implement customer success strategies that align with business objectives.
  • Collaborate with Sales and Implementation teams to ensure seamless customer onboarding and integration.
  • Monitor key metrics and KPIs to measure customer success and identify areas for improvement.
  • Build and maintain strong relationships with strategic customers to understand their needs and challenges.
  • Provide regular updates and reports to senior management on customer success initiatives and outcomes.
  • Train and mentor team members to enhance their skills and performance.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • 7+ years of experience in Customer Success or a related field.
  • Proven leadership and management skills with experience leading a team.
  • Strong strategic thinking and problem-solving skills.
  • Ability to skillfully coach and role-play with individuals at all levels.
  • Excellent public speaking, presentation, teaching, facilitating, and writing skills with experience providing training to a diverse set of customer success teams.
  • Ability to analyze data and metrics to drive decision-making.
  • Customer-centric mindset with a passion for delivering exceptional service.
What We Offer:

At Procore Technologies, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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