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Senior Customer Success Director

4 weeks ago

New York, New York, United States Quantifind Full time
Job Description

We are seeking a highly skilled Senior Director of Customer Success to join our team at Quantifind. As a key member of our Customer Success team, you will be responsible for ensuring that our high-value clients derive maximum value from our advanced AI-driven solutions.

You will leverage your considerable expertise in managing enterprise customer relationships to drive client satisfaction and success within the realm of large, complex financial institutions.

Serve as the primary point of contact for our key financial institution clients, guiding them through onboarding, adoption, and ongoing engagement to ensure they achieve their strategic goals.

Oversee the strategic customer's success by ensuring that clients fully utilize our technology, driving renewals, expansions, and advocacy.

Collaborate closely with senior leaders in Product, Engineering, Data Science, Marketing, and Sales teams to align client needs with Quantifind's capabilities and roadmap.

Develop and refine processes for client engagement, management, and reporting to drive operational efficiency and effectiveness.

Interact with stakeholders from analysts and investigators to C-suite executives, tailoring your approach to each audience to maximize impact.

Translate client feedback into actionable insights for the Product team, helping to shape the product roadmap and prioritize feature development.

Expect occasional travel to client sites.

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C.

Flexible Vacation & Paid Time Off

The base salary range for this full-time position is $150,000 to $185,000.