We have other current jobs related to this field that you can find below

  • Guest Service Agent

    3 months ago

    Saint Petersburg, United States Hilton St. Petersburg Carillon Park Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    2 months ago

    Saint Petersburg, United States Hilton St. Petersburg Carillon Park Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Manager

    15 hours ago

    St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a premier boutique establishment, showcases exquisite Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Our on-site Castile Restaurant offers a culinary journey with dishes inspired by the vibrant flavors of coastal seaports, utilizing fresh ingredients from local farms...

  • Guest Services Manager

    17 hours ago

    St. Petersburg, Florida, United States The Hotel Zamora Full time

    Job OverviewThe Hotel Zamora, a premier boutique establishment, features exquisite Mediterranean-inspired design, breathtaking views of the Intracoastal Waterway, and exceptional amenities. Renowned for its Castile Restaurant, which offers culinary delights inspired by coastal seaports worldwide, the hotel emphasizes fresh, local ingredients. Guests are...

  • Guest Service Supervisor

    2 months ago

    Saint Petersburg, United States The Moxy St. Petersburg Full time

    Job DescriptionJob DescriptionGuest Services SupervisorWurzak Hotel Group is seeking an experienced and dedicated Guest Service Supervisor to join our opening team at the Moxy St. Petersburg Downtown. With 163 stylish designed chic bedrooms, well-appointed functional spaces, and an intimate urban rooftop designed with adventure in mind, this new boutique...

  • Guest Services Supervisor

    3 months ago

    Saint Petersburg, United States The Hotel Zamora Full time

    Job DescriptionJob DescriptionThe Hotel Zamora is a luxury boutique hotel that boasts Mediterranean-inspired architecture, stunning views of the Intracoastal Waterway, and top-notch amenities. The Hotel Zamora is also home to Castile Restaurant, that serves dishes inspired by the flavors of the world's most exciting coastal seaports, highlighting...

  • Guest Services Supervisor

    5 days ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences to our guests. Our team members are the heart of our operations, and we are committed to fostering an environment where you can thrive and shine in your career. We offer a range of benefits to support your well-being and professional growth, including:Competitive...

  • Guest Services Supervisor

    17 hours ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences that resonate with our guests. Our Associates are integral to our success, and we are committed to fostering an environment where you can truly thrive. We recognize the importance of supporting our team members through various initiatives, including comprehensive...

  • Guest Services Supervisor

    6 days ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on being a dedicated team of hospitality experts who are passionate about our work. Our associates are the driving force behind our success, bringing enthusiasm and a caring attitude to every guest interaction. We don’t just provide a place to stay; we create memorable experiences. Join us in a journey where you...

  • Guest Services Supervisor

    6 days ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on being a dedicated team of hospitality experts committed to delivering outstanding experiences for our guests. We recognize that our Associates are the heart of our success. We believe in fostering an environment where you can be your authentic self at work every day. We celebrate your individuality and support you...

  • Guest Services Manager

    3 weeks ago

    Saint Cloud, United States SCI Hotels LLC Full time

    Job DescriptionJob DescriptionThe Country Inn & Suites of Saint Cloud West is currently seeking an experienced hotel operations professional to join their team as the full-time Guest Service Manager. The Guest Service Manager’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by...

  • Guest Services Supervisor

    16 hours ago

    Saint-Brieuc, Bretagne, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences for our guests. Our Associates are at the heart of our success, and we are committed to fostering an environment where you can thrive and showcase your talents. We offer a supportive workplace that values your individuality and encourages you to shine in your career....

  • Marketing Trainee

    6 days ago

    Saint-Brieuc, Bretagne, United States Guest Services Full time

    Compensation: 20.00 USD Hourly Position Overview: We are looking for an enthusiastic and driven Marketing Trainee to become a part of our corporate marketing division. This opportunity is perfect for individuals currently studying or who have recently graduated and are keen to acquire practical experience in the marketing sector. The Marketing Trainee will...

  • Guest Services Representative

    20 hours ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are seeking dedicated individuals to fill the role of Front Desk Agent. This position is essential in delivering exceptional service and creating memorable experiences for our guests. As a part of our vibrant team, you will play a crucial role in the overall guest experience.Key...

  • Guest Services Representative

    5 days ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are on the lookout for skilled Crew Members to enhance our innovative hotel experience. Our establishment is not just a place to stay; it is a vibrant environment where every team member plays a crucial role in delivering exceptional service.We are in search of a Front Of The...

  • Guest Services Representative

    16 hours ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are redefining the hospitality experience and are in search of dedicated Crew Members who can contribute their skills and enthusiasm. Our hotel stands out by offering diverse roles that break the mold of traditional hospitality.We are looking for a Front Of The House Crew member...

  • Guest Services Representative

    17 hours ago

    St. Petersburg, Florida, United States Birchwood Inn Partners, LLLP Full time

    Guest Services RepresentativeBirchwood Inn Partners, LLLP is on the lookout for a dedicated Guest Services Representative to enhance our team. If you possess a strong customer service background and a meticulous approach to your work, this opportunity may be ideal for you.Job Objective:In the role of Guest Services Representative, you will play a crucial...

  • Guest Services Representative

    5 days ago

    St Petersburg, United States The Don CeSar Full time

    Property Overview:The Don CeSar, a historic and iconic resort on St. Pete Beach, Florida, is seeking dedicated professionals to enhance our guest experience. As a candidate, you will have the chance to work in a prestigious establishment renowned for its luxury and charm. With various roles available in guest services, housekeeping, dining, and wellness,...

  • Guest Services Coordinator

    6 days ago

    St. Petersburg, Florida, United States Red Mesa Group Full time

    Job OverviewSalary: $8.98 + TipsPosition Summary:Red Mesa Group is in search of a personable, detail-oriented, and customer-focused Guest Services Coordinator to enhance our team. The ideal candidate will serve as the initial point of interaction for our patrons, fostering a friendly and inviting environment. The Coordinator will be tasked with welcoming and...

  • Guest Services Manager

    5 days ago

    Saint-Bauzille-de-Putois, Occitanie, United States Lexima Full time

    Position OverviewThe Guest Services Manager is accountable for overseeing all front desk staff. This role involves directing and coordinating the operations of the front desk, reservations, and guest services.Position Type and Work ScheduleThis is a full-time position eligible for benefits. Flexibility is required to work various days of the week, including...

Guest Services Manager

1 month ago

Saint Petersburg, United States The Hotel Zamora Full time
Job DescriptionJob Description

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Office Manager. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Guest Services Manager is responsible for overseeing hotel operations for Resort Amenities including Pool, Beach, Valet and Parking, boat and Bell Stand Operations including hotel perimeter. Ensures that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the Pool, Beach, Valet & Parking, and Bell Stand as well as representing hotel management in resolving all guest related situations. Serves as Guest Relations Manager and handles the tracking of service issues.

Essential Functions

  • Manages valet & parking, pool area, beach, resort amenities, as well as bell stand properly, efficiently and with profitability, which includes supervising and managing Valet staff, Pool/Beach Attendants, and Security.
  • Manages day-to-day operations of valet & parking, pool, beach, resort amenities, and bell stand to ensure the quality, standards and meeting the expectations of the customers on a daily basis.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Enhances employee retention by celebrating successes and recognizes the contributions of team members.
  • Ensures that employees are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate. Ensures integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
  • Manages a team which will address property condition, cleanliness, and quality of product throughout the hotel.
  • Recommends and implements approved changes that could improve service and increase operational efficiency.
  • Responsible for maintaining accurate reporting for all aspects of resort amenities.
  • Practices and trains hotel emergency procedures to include accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Acts as Manager on Duty when necessary; utilizing best judgement in resolving guest complaints/escalated situations.
  • Communicates effectively both verbally and in writing.
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Prioritizes regular on-going communication with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Practices active listening and responds in a professional and timely manner.
  • Team player and interacts with others in a positive, collaborative, and productive manner.
  • Asks for, accepts, and acts on feedback.
  • Produces required volume of work by planning, organizing, and prioritizing work duties.
  • Adheres to the Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
  • Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
  • Ensures compliance with federal, state, and local laws regarding health and safety services.
  • Attends all required department and company meetings.
  • Completes additional duties as assigned.


MINIMUM REQUIREMENTS

Education & Experience

  • Must possess a valid US driver's license and meet requirements for driving history record obtained through an initial and periodic Motor Vehicle Report.
  • High School diploma or equivalent
  • 4 years of prior hospitality experience or completed degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field required.
  • Management experience with direct reports, preferred
  • Customer service experience in the hospitality industry strongly preferred
  • Ability to perform well under pressure
  • Detail-oriented, organized, cleanly

Required Skills & Abilities

  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel
  • Ensure compliance with federal, state and local laws regarding health and safety services
  • Proficient Computer literacy with multiple systems
  • Excellent team leading and management skills
  • Able to handle any situation under pressure
  • Detailed and goal orientated with meeting deadlines



Benefits:

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com