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Guest Services Supervisor

2 months ago

SaintBrieuc, Bretagne, United States Crescent Services Full time

At Crescent Services, we pride ourselves on being a dedicated team of hospitality experts who are passionate about our work. Our associates are the driving force behind our success, bringing enthusiasm and a caring attitude to every guest interaction.

We don’t just provide a place to stay; we create memorable experiences. Join us in a journey where you truly belong, and where we prioritize care and excellence.

As the Guest Services Supervisor, you will oversee the daily functions of the Front Desk team, aiming to enhance revenues and profits while ensuring exceptional satisfaction for both guests and staff. You will take charge of the hotel’s daily operations, making every day exciting and rewarding.

In this role, you will:

Key Responsibilities:

  • Lead and inspire our exceptional front office team to achieve outstanding results consistently.
  • Guarantee seamless check-in and check-out processes, fostering positive guest interactions and satisfaction.
  • Continuously improve our front office procedures to achieve optimal efficiency and service excellence.
  • Work collaboratively with other departments to ensure effective communication and coordination.
The Ideal Candidate:
  • A natural leader with the capability to guide a team towards success.
  • 3 to 4 years of relevant experience in the hospitality sector, preferably within the Front Office area.
  • Skilled in transforming customer service encounters into remarkable experiences.
  • Able to thrive in a dynamic environment, demonstrating adaptability and quick thinking.
  • A keen eye for detail, ensuring every facet of the guest experience is exceptional.
Benefits:

We are eager to welcome our next outstanding team member to the Front Office team. We are committed to offering you:

An excellent benefits package for eligible associates and their families

A 401K matching program for qualifying associates

Discounts at our Crescent-managed properties across North America for you and your family

We are an Equal Opportunity Employer, welcoming applicants from all backgrounds, including protected veterans and individuals with disabilities.

We uphold a policy of non-discrimination against employees or applicants based on their inquiries regarding compensation or discussions about pay.