Pre-Sales Engineer

1 month ago

Miami, United States Fireminds Operations Limited Full time
Job DescriptionJob DescriptionSalary:

Functions and Tasks:

 

  • Work and collaborate with the sales or account team by acting as technical expert in customer presentations.
  • Help customers draw up requirements and select the correct products and services.
  • Respond to customer queries either in person, over the phone or by email.
  • Assist with technical questions or concerns during the sales process and participate in the initial portion of the project specification process.
  • Determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. 
  • Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
  • Prepare and track all proposals sent to customers and register in system.
  • Coordinate the transition between pre-sales specifications and implementation engineering once contracts have been awarded.
  • Support Project Managers in the provisioning and implementation of services.
  • Support Product Development Team in the testing of new services or products.
  • Identifying potential new customers and/or business opportunities in existing clients by building and maintaining excellent customer relationships.
  • Follow up with customers on decision making process of proposals and solutions implementation.
  • Flag situations that could potentially become problems and investigate.
  • Meets assigned targets for profitable sales grow thin assigned product lines, market areas, channel, or teams supported.
  • Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.

 

 

Relationship Management:

  • Internal – Sales Executives, Account Managers, Project Managers, IT Support, Provisioning, Procurement, Developers, Product Development, Management Team
  • External – Customers, Providers, Vendors

Team Management:

None

 

Responsibilities:

Hierarchical responsibilities:

  • Headcount resources: none
  • External resources: none
  • Consultancy services: none

Economical responsibilities:

  • Sales targets

Qualifications:

  • Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
  • Five years of industry experience, including two or more years in sales engineering or consulting
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • Attention to detail, plus analytical and problem-solving capabilities
  • Positive, service-oriented personality
  • Willingness to travel and work extra hours
  • Knowledge of network protocols, hardware and security products.
  • Proficient knowledge in VOIP/Hosted PBX systems.
  • Strong knowledge of Cloud Services, Office 365, Azure, AWS, etc. 
  • Understanding of network architecture, and experience in performing network operations.
  • Working knowledge of information technology, systems implementation and integration and service delivery.
  • Ability to explain technical concepts to non-technical users.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
  • Must demonstrate an ability to multitask and change directives at a moment's notice.
  • Be passionate about technology and proud of his/her work.

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