Inside Sales Support
2 weeks ago
Inside Sales Support
American Wire Group is the leading material supplier and manufacturer of wire and cable, hardware, equipment, and accessory solutions. We have earned our reputation by offering exceptional customer service, delivering products of the highest quality, and ensuring timely deliveries. We maintain the largest extensive inventory of wire and cable products utilized in the power transmission & distribution, substation, solar, wind, battery energy storage (BESS), and electric vehicle (EV) hydrogen-powered vehicle infrastructure markets across the country. AWG offers comprehensive services to our customers around the world, including cable management, cable engineering and design, supply chain management, emergency services, and more.
Our growing sales team is seeking a motivated and results-driven individual with a passion for sales. The ISS will support the sales team by preparing customer quotations and bid documents, processing customer requests, answering and directing customer questions and technical support, and responding to customer inquiries. This includes solidifying existing and incoming relationships by the outstanding quality of the work performed on behalf of our customer base. In return, we offer a competitive salary, bonus potential, and the opportunity to make an impact.
Core Responsibilities:
The ISS will:
- Perform a range of administrative functions within the sales team; pay attention to details and ensure that all team activity is organized and complete.
- Assist in the preparation of customer quotations and bid proposals.
- Assist with closing sales and achieving quarterly quotas.
- Assist with maintaining and growing existing business; exceed sales goals and objectives set by leadership.
- Answer inquiries from clients concerning products, their uses, and the industry at large.
- Develop meaningful relationships with vendors and customers; encourage trust and loyalty.
- Occasionally, cold call and email prospective and current customers.
- Take pride in delivering excellent customer service including order status, quote follow-up, inventory checks, etc.
- Obtain and report all competitive information/pricing.
- Assist senior leaders with additional tasks and projects as they arise.
- Support the project team with data entry and extraction.
- Support the sales team with the processing of customer documents (quotes, purchase orders, etc.).
- Support the sales team with processing vendor documents.
- Retrieve information from records, emails, minutes, and other related documentation; prepare written summaries of data when needed.
- Perform other duties as assigned.
Qualifications:
- Degree in business administration, electrical engineering, supply chain, or related field preferred.
- Effective communicator with excellent negotiation, customer service, and relationship skills.
- Prior customer service experience preferred.
- Understanding of electrical engineering is a plus.
- Goal and detail-oriented; ability to achieve targets.
- Superior organization, coordination, and time management skills.
- Able to work closely with Sales Managers and team members.
- Strong problem-solving and critical thinking skills; good judgment.
- Computer-savvy with proficiency in Microsoft Office.
- Experienced at using EXCEL to develop data reports and quotations (Formulas, VLOOKUP, Pivot Table).
- Bi-Lingual/bi-Literate Spanish skills, a plus.
Benefits
AWG provides competitive salaries and hourly compensation. AWG offers eligible employees a comprehensive benefits package, including 401(k) with matching contributions, health, dental, vision, life insurance, pre- and post-tax savings options, and paid time off. We foster a collaborative and supportive work environment, where initiative and innovation are valued.
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