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Inside Application Engineer

2 months ago

Colorado Springs, United States Avispa Technology Full time
Job DescriptionJob Description

Inside Application Engineer 1333865

A leading technology company is looking for an Inside Application Engineer. The successful candidate will resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution. The ideal candidate has 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer. The company offers a family-oriented culture and environment

Inside Application Engineer Pay and Benefits:

  • Hourly pay: $35/hr
  • Worksite: Electronics Testing and Measurement Company (Colorado Springs, CO 80907 - Onsite)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 24 Month Assignment

Inside Application Engineer Responsibilities:

  • Resolve fundamental technical questions across a broad technology range, and leverage AI tools to increase first contact resolution.
  • Deliver technical and application support on the company's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC/AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application/test automation software, and software licensing
  • Ensure customer interactions are handled with a highly satisfying level of customer service.
  • Work with a team of engineers to ensure new support requests are worked in a timely manner.
  • Use a case management system to track your customer interactions, document each case resolution, and ensure custo
  • Publish knowledge articles and FAQs on our Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.
  • Develop and maintain your technical expertise as new products are made available to our customers.
  • Create pre-sales leads and opportunities, translating customer technical needs into specific product offerings.

Inside Application Engineer Qualifications:

  • 1-3+ years of applicable experience as an application engineer, design validation engineer, or test engineer.
  • BS in Electrical Engineering, or equivalent.
  • Military PMEL/TMDE (metrology) experience a plus; experience with/supporting defense/military customers a plus.
  • Experience in the use of electronic test and measurement instruments and test automation software.
  • This is a customer-facing position, prior soft skills experience is a plus.
  • Ability to effectively interface with customers; experience in technical sales and/or customer service skills.
  • Programming skills that may include .NET, C#, C++, VB, and Python.
  • Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.
  • Self-motivated to investigate and learn about our products and the applications they are used in.
  • Ability to work independently and multi-task in assisting multiple customers every day.
  • Assist in on-boarding and qualification training of Frontline Application Engineers
  • Spanish, French, and/or Portuguese communication skills are a plus, as we support international customers.