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Service Coordinator

4 months ago

Naples, United States Volvo Cars Of Naples Full time
**EXPERIENCED Service Coordinator**Volvo Cars of Naples is searching for an * EXPERIENCED* AND * TALENTED* individual to assist with various functions of our dealership Service Operations to include Service Coordinating and strong Customer Service.We are a people-oriented business committed to providing truly exceptional experience and superior levels of customer service and satisfaction.Seeking genuine, qualified personnel who are friendly and upbeat. Someone who will be responsible for greeting all guests visiting the dealership, answering calls, updating, and maintaining service records & assisting service management with various operational functions.JOB ROLE AND DUTIES:Scheduling service appointmentsFollowing up with customers with service appointment reminders and/or missed service appointments.Following up with customers with status updates pertaining to their vehicle.Make outbound phone calls to generate service business.Assist and administer warranty claim updates with service personnel.Good administration skills and attention to detail.Ability to communicate with customers and service personnel effectively and efficiently.Basic computer skills and include the ability to operate a wide range of office technology, including telephones, computers, e-mail, fax, etc.This job requires a friendly, upbeat people person, who can multi-task in handling the flow of day-to-day dealership activities within the service department.Maintain a professional, polite, and friendly attitude.Interpersonal Skills to establish rapport and develop good working relationships with all levels of people both within and outside the organization.QUALIFICATIONS:Business professional dress codeValid in-state drivers licensePass pre-employment testing: BACKGROUND CHECKS AND DRUG TESTINGACCEPTABLE DRIVING RECORDEOE and Drug Free Work EnvironmentJob Types: Part-time, Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offRetirement planVision insuranceSchedule:8 hour shiftEvening shiftMonday to FridayWeekends as neededLicense/Certification:Driver's License (Required)Work Location: In person

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