Guest Services Coordinator
2 weeks ago
Job Category: Hospitality Services
Position Type: Full-Time
Location: Not specified
Position Summary
As a Guest Services Coordinator, you will play a vital role in ensuring exceptional service delivery to our guests. Your responsibilities will include:
- Assisting various departments to provide seamless service.
- Maintaining cleanliness and organization of workspaces throughout your shift.
- Engaging with guests to discuss their stay, available services, and local attractions.
- Utilizing technology to manage work-related information and communicate effectively with team members.
It is essential to adhere to all safety and security protocols, report any incidents or unsafe conditions, and complete necessary training. You will also be expected to uphold company policies regarding appearance and confidentiality, ensuring a professional demeanor at all times.
Key Responsibilities:
- Welcome and acknowledge guests in accordance with company standards.
- Anticipate and address guests' needs with genuine care.
- Communicate clearly and professionally with guests and colleagues.
- Support team efforts to achieve common goals and foster positive relationships.
- Perform physical tasks such as lifting and moving items as needed.
Preferred Qualifications
Education: High school diploma or equivalent.
Experience: Minimum of 1 year in a related role.
Supervisory Experience: Not required.
Certification: None required.
Marriott International is committed to creating a diverse workforce and fostering an inclusive culture. We believe in the power of our people to create memorable experiences for our guests. Join us in setting the standard for luxury service and be part of a team that values creativity, compassion, and excellence.
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