Patient Services Coordinator

2 weeks ago

Naples, Florida, United States DNA Comprehensive Therapy Services LLC Full time


Join the team at DNA Comprehensive Therapy Services LLC, a leading provider of behavioral and mental health services. We are dedicated to delivering high-quality, accessible care to our clients while fostering a supportive environment for our staff to advance professionally.


Our mission is to recruit
top talent to support our vision and facilitate your professional growth.


We are committed to providing exceptional care to our clients through our comprehensive service offerings and collaborative workplace culture.

At DNA, we utilize a coordinated approach to mental health care, ensuring that every client is matched with the most suitable services and providers before receiving direct treatment.

Our team is dedicated to delivering innovative therapy services, including psychotherapy, psychiatry, and specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Every action at DNA Comprehensive Therapy Services is driven by integrity and compassion for our clients and employees.

When you become part of our team, you will take pride in contributing to the well-being of individuals and families in our communities.

Position Overview:

As a Patient Services Coordinator, your primary role will involve overseeing the daily operations of the reception team.
Your responsibilities will include ensuring that all team members are welcoming clients and visitors, managing incoming calls, and performing various administrative tasks in a professional manner.



Key Responsibilities:

  • Greet clients as they arrive at the center or contact us by phone, providing information about available services, payment options, and billing procedures.
  • Schedule appointments and direct walk-in clients and emergencies according to established protocols.
  • Handle all incoming calls and route them to the appropriate personnel.
  • Register clients following established registration protocols and collect necessary documentation.
  • Prepare required documents for each client and ensure all paperwork is completed accurately.
  • Review and verify client insurance coverage and calculate any charges owed by the client.
  • Collect deposits or co-pays/deductibles prior to the client’s appointment, in accordance with established policies.
  • Inform clients of their outstanding balances, collect payments, and issue receipts as necessary.
  • Collaborate closely with Providers and Medical Assistants to ensure smooth client flow and minimize wait times.
  • Contact clients to remind them of their appointments.
  • Follow up on clients who miss their appointments.
  • Communicate any client issues or complaints to the clinic manager or designated personnel.
  • Exhibit strong sensory skills, including visual acuity and good hearing.
  • Ability to stand, sit, and move throughout the workday.
  • Work closely with Clinic Managers to follow up with clients who missed their appointments.
  • Demonstrate good communication skills, both verbal and written.
  • Proficient in computer use and Microsoft Office applications.
  • Understand community-based organizations and their resources.
  • Embrace and promote the mission of DNA Comprehensive Therapy Services.

Preferred Qualifications:
Bilingual in Spanish.

Additional Requirements:

  • Friendly demeanor with a strong desire to assist the public.
  • Ability to treat all clients with kindness and respect, even in challenging situations.
  • Capability to manage multiple tasks efficiently.
  • Ability to thrive in a fast-paced office environment.
  • Physical ability to lift and carry up to 15 lbs.
  • Attention to detail in all tasks.
  • Proficient in operating office equipment, including computers, copiers, and phones, with a typing speed of at least 35 wpm.
  • Ability to interact effectively with others in person and through various communication channels.
  • Familiarity with medical terminology and triage procedures.
  • Ability to relate to clients from diverse backgrounds.
  • Strong problem-solving and communication skills.
  • Commitment to providing dignified healthcare for all.

Education and Experience:

  • High school diploma or GED.
  • Formal training from a vocational school may be considered.
  • One year of experience in a similar medical setting.


This position offers competitive compensation along with a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off. We also provide opportunities for professional growth and a collaborative team environment that encourages innovation in service delivery.

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