Service Field Operations Manager

2 months ago

Columbia, United States Convergint Full time

Join our team at Convergint Federal Solutions (CFS). Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

CFS is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CFS is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CFS is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We can support the entire life cycle of these programs and projects—from security analyses, engineering, and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

Job Description

The Service Field Operations Manager oversees and manages service field operations within our organization. This role is crucial for ensuring the efficient execution of service projects, coordinating field teams, and maintaining exceptional standards of quality and safety. This position is pivotal in our commitment to delivering top-notch security service solutions and customer satisfaction.

Value and Beliefs of this Role:

The person in this role must provide world-class service to customers, colleagues, and communities. This role requires integrity, self-accountability, commitment to open communication, consistent results delivery, and daily engagement with laughter. We seek a strategic and tactical professional who is organized, detail-oriented, precise, thorough, and collaborative.

Key Responsibilities:

  • Service Management: Oversee the planning, scheduling, execution, and renewal of service projects, and maintenance and support programs within budget and timeline constraints, ensuring the highest level of quality and customer satisfaction.
  • Field Team Leadership: Lead, mentor, and manage a team of field technicians, service coordinators, and subcontractors to ensure efficient execution of service projects in compliance with company standards.
  • Resource Management: Effectively allocate and manage resources, including personnel, equipment, and materials, to meet project requirements and timelines.
  • Quality Assurance: Implement and uphold rigorous quality control measures to ensure work is performed to the highest industry standards and client expectations.
  • Safety Compliance: Ensure all field operations personnel and subcontractors adhere to safety guidelines and regulations, promoting a culture of safety within the organization.
  • Client Communication: Serve as a primary point of contact for clients during project execution, and ongoing maintenance to maintain open and effective communication, proactively address concerns, and provide updates.
  • Budget Control: Monitor project and maintenance budgets, control costs, and provide accurate financial reporting to upper management.
  • Vendor and Subcontractor Management: Coordinate with Contracts Manager to articulate requirements and form partnerships with suppliers and subcontractors, negotiating contracts, and ensuring they meet performance and quality standards.
  • Continuous Improvement: Identify areas for process improvement, create and implement best practices, and drive operational efficiency.
  • Other Duties: Other duties assigned within reason of current role previously specified.

Qualifications

  • Bachelor's degree in a related field or equivalent work experience.
  • Proven experience in field operations management, particularly in the physical and electronic security service industry.
  • Strong leadership and team management skills.
  • Excellent project management and organizational abilities.
  • In-depth knowledge of safety regulations and quality control standards.
  • Strong communication and interpersonal skills.
  • Proficiency in budget management and financial reporting.
  • Knowledge of security and technology systems is a plus.
  • This position may require travel to project sites as needed.

Requirements:

  • United States Citizenship
  • Valid US Passport
  • Active Driver’s License
  • The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.
  • Security Clearances: This position requires a DOD Top Secret security clearance. Convergint Federal will sponsor the level of clearance required. However, it will be your responsibility to obtain and maintain your required level of clearance.

Additional Information

Company Benefits and Perks:

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. This role offers a variety of programs and exceptional benefits to our colleagues:

  • Company Holidays and Paid Time Off
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan
  • Corporate Social Responsibility Day
  • And much more…

CFS is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.


Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.


CFS is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

EOE/M/F/V/D

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Convergint will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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