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Field Operations Manager

2 months ago

Columbia, Missouri, United States Overheaddoordesmoines Full time

Overhead Door Company of Central Missouri, a DH Pace Company, Inc., is looking for a Field Operations Manager to oversee and coordinate our service team to ensure customer satisfaction. This role is ideal for individuals who thrive in dynamic environments and possess strong interpersonal skills.

Key Responsibilities:

  • Manage technician performance by setting and upholding service standards.
  • Provide leadership and mentorship to staff, fostering their professional growth through effective communication and training.
  • Optimize workforce management to reduce labor inefficiencies.
  • Assess staffing needs and ensure adherence to company policies regarding hiring and employee management.
  • Oversee the accuracy of work orders and inventory management to minimize costs.
  • Complete additional tasks as assigned by management.

Qualifications:

  • Demonstrated experience in implementing process enhancements.
  • Strong communication and organizational skills, with a solid understanding of mechanical and mathematical principles.
  • Ability to engage professionally with customers and represent the company effectively.
  • 1-3 years of management or leadership experience is required.
  • A valid driver's license is necessary.

Why Join DH Pace?

DH Pace Company is a well-established organization specializing in distribution, construction, and service of door and door-related products. With over 95 years in the industry, we operate more than 50 offices across the United States.

Our Benefits Include:

  • Comprehensive medical, dental, and vision plans available from the first day of the month following your start date.
  • Paid time off: 13 days accrued in the first year, increasing to 16 days in the second year.
  • Paid holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
  • Up to 2 floating holidays each year.
  • Competitive salary with annual performance reviews.
  • 401k retirement plan with employer matching.
  • Company-paid life insurance and short- and long-term disability coverage.

Successful completion of references, employment verifications, background checks, and drug screening is required prior to hiring.