IT Support Specialist

1 month ago


Union City, United States LHH Full time

LHH is seeking an IT Support Specialist with heavy experience in Microsoft Dynamics 365 & ERP Support. This person would be hired directly with our client's team in a full-time role in Union City, CA.


The ERP & Systems Support specialist will be responsible for hands on support, solutions, and expertise to the ERP end-users within all modules of D365 and its applications. This role will also provide assistance with other IT needs for assigned location(s).


Qualifications:


  • 3+ years of support experience with D365
  • Ability to conduct functional testing, write and execute test scripts and bug reports
  • Familiarity with Azure DevOps
  • Strong communication skills and the ability to prioritize and resolve issues with competing priorities
  • Excellent analytical and problem-solving skills
  • ERP System Experience and/or solid understanding on an ERP system functionality in a “job shop” environment
  • Experience working with Power Apps
  • Microsoft certifications in D365


Responsibilities


  • Work as part of a tier 2 tier 3 support team in a D365, or equivalent cloud-based ERP, operating environment
  • Manage and prioritize support tickets to meet agreed Service Level Agreements
  • Provide technical support to business and manufacturing end-users
  • Assist with any technical tasks required of development testing prior to deployment in collaboration with the D365 Implementation Team
  • Work closely with system users to solve daily issues and/or errors that are related to system hardware/software configuration needs, system enhancements, & post implementation support
  • Escalate queries for development to business consultants as required
  • Responsible for analyzing, troubleshooting and evaluating technology issues
  • Troubleshooting and support of label printers, mobile computers, PCs, and tablets accessing D365


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