Information Technology Support Specialist

2 months ago


Union City, United States LHH Full time

Our client is seeking an ERP & Systems Support Specialist to provide expert hands-on support and solutions for ERP end-users across all D365 modules and applications. This role will also address other IT needs for designated locations.

Responsibilities

  • Collaborate as part of a Tier 2 and Tier 3 support team in a D365 (or similar cloud-based ERP) environment.
  • Manage and prioritize support tickets to adhere to Service Level Agreements.
  • Provide technical assistance to business and manufacturing end-users.
  • Participate in development testing and deployment in conjunction with the D365 Implementation Team.
  • Work closely with system users to resolve daily issues related to hardware/software configuration, system enhancements, and post-implementation support.
  • Escalate development queries to business consultants when necessary.
  • Analyze, troubleshoot, and evaluate technology issues.
  • Provide troubleshooting and support for label printers, mobile computers, PCs, and tablets accessing D365.

Qualifications

  • 3 years of support experience with D365.
  • Ability to conduct functional testing, write, and execute test scripts and bug reports.
  • Familiarity with Azure DevOps.
  • Strong communication skills and ability to prioritize and resolve issues with competing priorities.
  • Excellent analytical and problem-solving skills.
  • ERP system experience or a solid understanding of ERP system functionality in a “job shop” environment.
  • Experience working with Power Apps.
  • Microsoft certifications in D365 are preferred.



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