Information Technology Support Specialist
1 month ago
Our client is seeking an ERP & Systems Support Specialist to provide expert hands-on support and solutions for ERP end-users across all D365 modules and applications. This role will also address other IT needs for designated locations.
Responsibilities
- Collaborate as part of a Tier 2 and Tier 3 support team in a D365 (or similar cloud-based ERP) environment.
- Manage and prioritize support tickets to adhere to Service Level Agreements.
- Provide technical assistance to business and manufacturing end-users.
- Participate in development testing and deployment in conjunction with the D365 Implementation Team.
- Work closely with system users to resolve daily issues related to hardware/software configuration, system enhancements, and post-implementation support.
- Escalate development queries to business consultants when necessary.
- Analyze, troubleshoot, and evaluate technology issues.
- Provide troubleshooting and support for label printers, mobile computers, PCs, and tablets accessing D365.
Qualifications
- 3 years of support experience with D365.
- Ability to conduct functional testing, write, and execute test scripts and bug reports.
- Familiarity with Azure DevOps.
- Strong communication skills and ability to prioritize and resolve issues with competing priorities.
- Excellent analytical and problem-solving skills.
- ERP system experience or a solid understanding of ERP system functionality in a “job shop” environment.
- Experience working with Power Apps.
- Microsoft certifications in D365 are preferred.
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