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IT Support Specialist
2 months ago
Company: IT Enterprise Technology
Position Overview
The IT Support Specialist plays a crucial role in the installation, configuration, troubleshooting, and maintenance of assigned workstations. This position requires a proactive approach to managing software upgrades, hardware installations, and providing assistance with various computing tasks, including mobile device support.
Key Responsibilities
- Lead the installation and configuration of desktop systems and peripherals.
- Diagnose and resolve technical issues efficiently.
- Assist customers and staff with computing needs, ensuring a high level of service.
- Manage move, add, and change requests independently.
- Collaborate with team members to troubleshoot complex problems.
- Maintain awareness of inventory levels and coordinate with facilities for stock management.
- Identify and propose cost-saving measures to management.
- Utilize problem tracking systems to manage workload and metrics.
Work Environment
This role requires participation in an on-call rotation and the ability to handle semi-routine assignments with a keen eye for deviations from standard practices.
Qualifications
- High School diploma or equivalent is required; Associate's or Bachelor's degree is preferred.
- A minimum of four years of IT experience is preferred, or six years without a degree.
- Relevant industry certifications are advantageous.
Additional Information
No additional requirements beyond those stated above are necessary for this position.