Operations Support Specialist
1 month ago
Are you a problem-solver with a knack for technical systems and a passion for excellent customer service? Join our team as an Operational Support Specialist In this role, you'll tackle operational issues, provide technical assistance for our proprietary CFSS system, and ensure our operations run smoothly and efficiently. You'll be the go-to person for analyzing root causes, developing preventive measures, and recommending process improvements.
NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking highly skilled and motivated team members to join our team. This is an entry-level position with an opportunity to learn hands-on working alongside seasoned IT veterans and acquire valuable skills and experience.
Duties and Responsibilities
- Resolve operational problems within the defined areas. Will work in and provide technical assistance specifically in proprietary CFSS system.
- Analyze root causes of operational malfunctions and provide resolutions.
- Develop preventive measures and document issue resolution procedures.
- Recommend process improvements to improve operational efficiency.
- Monitor CFSS system operations and troubleshoot problems.
- Address customer issues promptly and accurately.
- Develop knowledge of any legal requirements/ regulations (federal, state, and local) as it relates to areas of support, including but not limited to assisting field businesses with audits. I.e., funeral and cemetery regulations regarding contracts. Ensure the teams we support are informed of requirements and operationally compliant.
- Provide excellent customer service to all field businesses.
Qualifications and Education Requirements
- Bachelor’s degree, or Associate with relevant experience
- Technical proficiency must be able to use computers and generate reports.
- Ability to analyze data and create and review processes.
- Excellent communication skills, particularly in customer service.
- Willingness to assist other departments to develop solutions.
Preferred Skills
- Experience with CFSS
- Commitment to Integrity and Professionalism
- Intelligent, Capable, and Creative
- Thirst for Knowledge and Continual Improvement
- Able to demonstrate Leadership/Ownership regardless of position or tenure
NetFabric is an Equal Opportunity Employer.
This is a full-time, on-site position at our OKC offices.
Local candidates preferred, as company is not planning to compensate for relocation.
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