Employee Relations Coordinator
4 weeks ago
HR Specialist
6-month initial contract
M-F
Hybrid Schedule- 3/days onsite
$25/HR
North Chicago, IL
Orion Group is hiring an HR Specialist for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support for our pharmaceutical client in North Chicago, IL.
The HR Specialist will support FTE Employees and Managers with their administrative and operational needs by opening tickets/cases and answering HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
HR Specialist Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
-Documents all employee inquiries, issues, and transactions in case management tools as required
-Participates in continuous improvement workshops and projects as requested
-Participates in ad hoc projects as required
HR Specialist Qualifications:
-High School Diploma or GED Equivalent.
-1+ years’ experience within Human Resources.
-1+ years’ experience in customer service.
-Strong customer service and interpersonal skills
-Familiar with HR service and processes as well as HRIS tools and systems
-Able to navigate computerized data entry systems and other relevant applications
-Able to follow standard procedures and processes
-Able to escalate issues timely to the right group
-Ability to handle confidential and sensitive information
-Empathetic; great customer service skills
-Experience with case management / taking back-to-back calls
-Spanish/French Canadian speaking skills a plus, for supporting PR and Canada; highly desirable
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