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Program Manager
2 months ago
Scrum Master/Program Manager
Location – Greenwood Village, CO (Hybrid Onsite 2 Days/Week)
Duration – Long term contract with goal of an eventual full time conversion
We are seeking a multi-faceted individual to join our Self-Service Product Platforms (SSPP) team as a hybrid Scrum Master/Program Manager. SSPP focuses on enhancing customer self-support experiences across web and mobile platforms, integrating direct-to-consumer and third-party services such as Disney, Netflix, and Hulu into our ecosystem.
Responsibilities
Scrum Master
- Facilitate Scrum events (Daily Standups, Sprint Planning, Retrospectives, etc.) for multiple DTC teams within SSPP.
- Guide and coach teams on Agile principles and practices to ensure effective delivery.
- Remove impediments to team progress and escalate issues when necessary.
- Foster collaboration between stakeholders, development teams, and Product Owners.
- Maintain and update Agile tracking systems (e.g., Jira, Confluence) to provide transparency on team velocity and progress.
- Drive continuous improvement through retrospectives and implement action plans.
Program Manager
- Support Product Manager by coordinating and managing program activities.
- Ensure alignment of program goals with overall business objectives and customer needs.
- Manage dependencies across various backend teams and external partners (e.g., Disney, Netflix).
- Monitor and report on program status, risks, and issues to stakeholders.
- Assist in defining scope, goals, and deliverables in collaboration with stakeholders.
- Utilize project management tools (e.g., Smartsheet) to track milestones and deliverables.
Requirements
Expertise in Scrum:
- Proven experience as a Scrum Master in Agile software development environments.
- Strong knowledge of Scrum theory, practices, and Agile techniques.
- Ability to coach teams in self-organization and cross-functionality.
Program Management Skills:
- Demonstrated capability in program management with a focus on delivering complex projects across web and mobile applications.
- Experience managing dependencies and coordinating activities across multiple teams.
Preferred Qualifications:
- Previous involvement with web and mobile product development is advantageous.
- Nice to Have - Understanding of integration processes for direct-to-consumer and third-party platforms (e.g., Disney+, Netflix).
- Proficiency in project management and Agile tools such as Jira, Confluence, and Smartsheet.
